Introduction
At Kandy Rivers Edge Nature Resort, we value the feedback of our guests. To provide an overall score, we consider each review score received. Additionally, guests have the opportunity to rate specific aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that the individual subscores and overall scores are submitted independently without a direct link between them.
Review Process
If you have booked an accommodation through our platform and stayed there, or if you visited the property even if you didn’t stay overnight, you can leave a review. Should you need to edit a review you have already submitted, simply contact our Customer Service team, and they will assist you.
Ensuring Authenticity
We take the authenticity of reviews seriously. Our team, along with automated systems, specializes in detecting and removing any fake reviews submitted to our platform. If you come across any suspicious content, please report it to our Customer Service team, and our dedicated fraud team will take immediate action.
Review Guidelines
While we aim to publish both positive and negative reviews, there are certain types of content that we cannot display. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, references to violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.
Timeframes
To ensure the relevance of reviews, we only accept submissions within three months of checking out. Reviews that are older than 36 months or accommodations with a change of ownership may no longer be displayed.
Management Responses
Accommodations have the option to reply to reviews, allowing for open dialogue and addressing any concerns.
Sorting and Filtering
When viewing multiple reviews, the most recent ones will appear at the top, taking into consideration factors such as language, whether it is a rating or contains comments, and more. You also have the ability to sort and filter reviews based on the time of year, review score, and other criteria.
External Review Scores
In some cases, we may display external review scores from well-known travel websites. However, we will always make it clear when we do so.
Guidelines and Standards for Reviews
At Kandy Rivers Edge Nature Resort, we strive to maintain relevant and family-friendly content on our platform. We encourage the expression of opinions while adhering to the following guidelines:
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Travel-Related Contributions: Contributions should be travel-related, providing detailed insights to assist others in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any issues concerning our services should be directed to our Customer Service or Accommodation Service teams.
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Global Audience: Contributions should be appropriate for a global audience. We kindly request that you avoid using profanity or attempting to include profanity through creative spelling in any language. Comments and media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
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Genuine and Unique Content: All content should be genuine and reflective of the guest’s individual experience. Reviews hold the most value when they are original and unbiased. Property partners of Kandy Rivers Edge Nature Resort should not post on behalf of guests or offer incentives in exchange for reviews. We will not tolerate attempts to manipulate ratings by submitting false reviews.
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Respect for Privacy: We prioritize the privacy of others. Booking.com makes efforts to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details to protect personal information.
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Opinions Expressed: The opinions expressed in contributions are those of our valued customers and properties, and do not represent the views of Booking.com. Furthermore, Booking.com does not accept responsibility or liability for any reviews or responses. As a distributor, we provide a platform for sharing comments and responses without any obligation to verify their accuracy.
Please note that reviews are sorted based on the date of submission and additional criteria to display the most relevant feedback, including language, the presence of text, and non-anonymous reviews. Additional sorting options may be available based on the type of traveler or score.
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To experience the beauty and tranquility of Kandy Rivers Edge Nature Resort firsthand, book your stay with DHPL Travels.
