Unveiling the Essence of Guest Reviews
At DHPL Travels, we value your feedback and strive to provide the most accurate representation of our accommodations. Each review score is carefully curated to present an overall rating, ranging from 1 to 10. Our methodology involves adding up all the review scores and dividing them by the total number of received reviews. But it doesn’t end there. Guests can also provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores are submitted independently, ensuring an unbiased evaluation.
Genuine Review System
We take the authenticity of our reviews seriously. You can rest assured that only genuine experiences are shared on our platform. You can review and share your thoughts on an accommodation you booked through DHPL Travels, whether you stayed there or simply visited the property. Should you need to edit a submitted review, our dedicated Customer Service team is here to assist you.
Our commitment to transparency extends to our robust system for detecting fake reviews. We employ a dedicated team of experts and automated mechanisms to identify any fraudulent submissions. If we detect any false reviews, we promptly remove them and take appropriate action against those responsible. We encourage our valued users to report any suspicious activities to our Customer Service team, providing an additional layer of verification.
Our Review Guidelines at a Glance
While our intention is to publish all reviews, both positive and negative, certain criteria must be met. To maintain a safe and constructive environment, we refrain from displaying reviews that contain or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To ensure the relevance of the reviews, we accept submissions made within 3 months of checking out. Reviews older than 36 months, or those pertaining to accommodations that have changed ownership, may no longer be displayed. This approach guarantees that the opinions you see are up-to-date and reflect the current state of the accommodation.
Interactions and External Feedback
At DHPL Travels, we value the importance of communication. Accommodations have the opportunity to respond to reviews, further enhancing the guest experience. When multiple reviews are available, the most recent ones are prioritized. Various factors, such as language usage and the presence of comments alongside ratings, contribute to the ordering of reviews. Additionally, our platform allows you to sort and filter the reviews based on the time of year, review score, and more.
Occasionally, we may present external review scores from well-known travel websites. Please note that we always make it clear when we include such scores, ensuring complete transparency and credibility.
Commitment to Guidelines and Standards
Our guidelines and standards are designed to maintain the integrity and family-friendly nature of our platform. Regardless of the tone, these guidelines apply universally and aim to foster an environment where everyone feels welcome. Contributions should primarily focus on travel-related content, offering helpful and detailed insights that aid fellow travelers in making informed choices. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any concerns regarding DHPL Travels’ services should be directed to our dedicated Customer Service or Accommodation Service teams.
The Global Perspective
To cater to our diverse audience, contributions should be suitable for a global readership. Please avoid the use of profanity or any attempt to circumvent language filters with creative spelling. Comments or media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
Genuine and Unique Content
We value authenticity and uniqueness. Genuine and unbiased reviews hold significant value for us and our users. Your contribution should reflect your personal experience and opinions. Property partners affiliated with DHPL Travels are requested not to post reviews on behalf of guests or offer incentives in exchange for reviews. We do not tolerate attempts to manipulate ratings by submitting negative reviews against competitors.
Respecting the privacy of our users is of utmost importance. We are committed to safeguarding personal information, including email addresses, telephone numbers, website addresses, social media accounts, and similar details. We take great care to obscure these details, ensuring your privacy remains intact.
Disclaimer on Translations
To cater to our global audience, we may offer translations powered by Google. However, please be aware that Google disclaims all warranties related to the translations. This includes accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
At DHPL Travels, we place great emphasis on providing the best possible experience for our users. Your trust and satisfaction are at the heart of our mission. Book your next adventure with us at DHPL Travels and embark on unforgettable journeys.