Understanding Review Scores and Subscores
When it comes to review scores for Jetwing Thalahena Villas, each score falls between 1 and 10. To calculate the overall score, we add up all the review scores and divide that total by the number of reviews received. Guests have the opportunity to provide subscores in key areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that guests submit their subscores and overall scores independently, and there’s no direct link between them.
Guest Reviews and Editing Options
If you have booked accommodation through our platform, you can review it, whether you stayed at the property or visited without staying. Should you need to edit a review you’ve already submitted, simply reach out to our Customer Service team, and they’ll be more than happy to assist you.
Maintaining Authenticity: Detection of Fake Reviews
At DHPL Travels, we have a dedicated team of people and automated systems that specialize in identifying fake reviews submitted to our platform. If we come across any fraudulent reviews, we promptly delete them and take appropriate action against the responsible parties. We value transparency and rely on the community to report any suspicious activity to our Customer Service team, enabling our fraud team to thoroughly investigate the matter.
Review Publication Guidelines
While we strive to publish every review, both positive and negative, there are certain criteria that must be met to ensure the relevancy and credibility of the content. Reviews containing politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, references to violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed.
Timeliness and Relevance of Reviews
To maintain relevance, we accept reviews submitted within 3 months of checking out. Furthermore, reviews that are over 36 months old or pertain to accommodations with a change of ownership may no longer be displayed.
Accommodation Responses and Sorting Options
Jetwing Thalahena Villas has the opportunity to respond to guest reviews. When multiple reviews are available, the most recent ones will appear at the top, taking into account various factors such as language and whether they contain comments or only ratings. There are sorting and filtering options available, allowing you to organize the reviews based on time of year, review score, and more.
Guidelines and Standards for Reviews
At DHPL Travels, we hold ourselves to high standards in terms of the content published on our platform. Our guidelines aim to ensure that the content remains relevant, family-friendly, and expresses diverse opinions without limiting freedom of expression. It’s important to remember that these guidelines apply to comments of any tone.
- Contributions should primarily focus on travel-related experiences.
- Detailed contributions that assist others in making informed decisions are highly valued and appreciated.
- Personal, political, ethical, or religious commentary should be avoided.
- Promotional content will be removed, and any issues related to Booking.com’s services should be directed to our Customer Service or Accommodation Service teams.
- Contributions should be suitable for a global audience, and the use of profanity or attempts to replace it with creative spelling in any language should be avoided.
- Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities are strictly prohibited.
- All content should be genuine and reflect the unique experience of the guest. Unbiased and original reviews hold the most value.
- Booking.com property partners are not allowed to post on behalf of guests or offer incentives in exchange for reviews. Negative reviews submitted with the intention of lowering a competitor’s rating will not be tolerated.
- Respect for the privacy of others is important to us. Booking.com will make every effort to conceal personal details, including email addresses, phone numbers, website addresses, social media accounts, and similar information.
- The opinions expressed in contributions belong to the customers and properties of Booking.com, and do not necessarily reflect the views of Booking.com. Booking.com assumes no responsibility or liability for any reviews or responses. Additionally, Booking.com acts as a distributor and not a publisher of these comments and responses, without any obligation to verify their accuracy.
- By default, reviews are sorted by the date of the review and other criteria to display the most relevant content. Additional sorting options, such as traveler type and score, may be available.
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