Have you ever wondered how review scores are calculated? At Ivy Lane Hotel Colombo, we believe in transparency and want you to understand our review system. Our goal is to provide you with an unbiased and reliable source of information, ensuring that you can make informed decisions when choosing your accommodation. In this review guide, we will explain how our review scores work, what we consider when publishing reviews, and how we ensure the authenticity of our content.
Review Scores and Subscores
Each review at Ivy Lane Hotel Colombo is scored between 1 and 10. To calculate the overall score, we add up all the scores and divide the total by the number of reviews received. Our guests can also provide separate subscores in crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are independent, without a direct link between them.
Authenticity and Fraud Detection
Trust is fundamental to our platform. That’s why we have a team of both people and automated systems dedicated to detecting any fake reviews submitted to us. If we find any suspicious content, we take immediate action, including deletion and, if necessary, disciplinary measures against those responsible. We encourage our guests to report anything they find questionable, enabling our fraud team to thoroughly investigate the matter.
What We Don’t Publish
While we value all reviews, positive and negative, there are certain guidelines we follow to ensure the relevance and appropriateness of the content we display. Therefore, we do not publish reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation.
Timeframe and Relevance
To maintain the freshness and relevance of our reviews, we only accept submissions within 3 months of checking out. Additionally, reviews that are 36 months old or relate to accommodations that have undergone a change of ownership may no longer be displayed. We want to ensure that our guests receive up-to-date information that accurately reflects the current state of our offerings.
Accommodation Responses
At Ivy Lane Hotel Colombo, we believe in open and constructive communication. Accommodations have the opportunity to respond to reviews, allowing for a dialogue that benefits both guests and the establishment. We encourage our guests to share their experiences and provide feedback to help us improve our services continuously.
External Review Scores
In some cases, we may showcase external review scores from other reputable travel websites. However, we make it clear when we do so, ensuring transparency and providing you with a comprehensive overview of our accommodations.
Guidelines and Standards for Reviews
We maintain a commitment to the highest standards of quality and credibility. Our guidelines and standards are designed to keep the content on Ivy Lane Hotel Colombo relevant and family-friendly, without limiting expression or strong opinions. We value travel-related contributions that are detailed and assist others in making informed decisions. We do not allow personal, political, ethical, or religious commentary, and promotional content will be promptly removed. If you have any concerns regarding our services, we encourage you to reach out to our friendly Customer Service or Accommodation Service teams.
Your Trust Matters
At Ivy Lane Hotel Colombo, we take pride in providing a platform where genuine and unique guest experiences are shared. We respect the privacy of our guests and take measures to protect sensitive information. Please note that the opinions expressed in these reviews are solely those of our valued customers and properties. While we make efforts to ensure the accuracy of translations, any translations provided through our service are powered by Google and are subject to Google’s disclaimers.
When it comes to choosing your accommodation, trust is crucial. With Ivy Lane Hotel Colombo, you can count on reliable reviews, exceptional experiences, and a commitment to making your stay unforgettable. Book with us today and discover the beauty of Colombo.
