Understanding Review Scores and Subscores
At Insight Resort Ahangama, we believe in providing our guests with a comprehensive understanding of our review system. Each review score falls within a range of 1 to 10. To calculate the overall score, we aggregate the individual review scores and divide the total by the number of reviews received.
Guests have the opportunity to provide separate subscores for key areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that these subscores and the overall scores are independent of each other. They are submitted separately without any direct connection between them.
Reviewing Your Accommodation Experience
We invite guests to share their valuable insights by reviewing the accommodations they have booked through our platform. Whether you have stayed at the property or merely visited it, you can provide a review based on your firsthand experience. If you ever need to edit a review that you have already submitted, our Customer Service team is readily available to assist you.
Ensuring Authenticity and Detecting Fake Reviews
At Insight Resort Ahangama, we have dedicated experts and automated systems in place to identify and remove any fraudulent reviews submitted to our platform. We take this matter seriously and, if necessary, will take appropriate action against those responsible for such activities. We encourage our guests to promptly report any suspicious content to our Customer Service team so that our fraud team can conduct a thorough investigation.
Review Guidelines and Content Standards
We value the opinions and experiences of our guests and strive to publish all reviews we receive, regardless of their sentiment. However, we do have certain guidelines in place, which are essential for maintaining the relevance, family-friendliness, and credibility of our review system. We do not display reviews that include or reference the following:
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information such as emails, phone numbers, or credit card details
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or violence
- Spam or fake content
- Animal cruelty
- Impersonation of another individual
- Any violation of our review guidelines
To ensure the relevancy of reviews, we accept submissions made within 3 months of checking out. Reviews may no longer be visible after 36 months or if the property undergoes a change of ownership.
Accommodation Responses and Review Display
At Insight Resort Ahangama, we encourage accommodations to respond to guest reviews. This two-way communication allows for a deeper understanding of the guest experience and fosters a positive relationship between guests and our partners.
When browsing through multiple reviews, the most recent ones will appear at the top. However, the display order may also depend on other factors, such as language and whether the review includes both a rating and comments. To further assist guests in finding the information they require, our website allows sorting and filtering options based on the time of year, review score, and more.
Transparency in External Review Scores
In some cases, we may present external review scores from well-known travel websites. We want to ensure transparency by clearly indicating when these scores are from external sources.
Guidelines and Standards for Reviews
We maintain strict guidelines and standards to ensure that the content on Booking.com remains relevant and suitable for all audiences. These guidelines apply regardless of the comment’s tone and cover the following aspects:
Contributions should be travel related.
The most useful contributions are those that provide detailed insights and assist others in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any issues regarding Booking.com’s services should be directed to our dedicated Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience.
We kindly request that you avoid using profanity or attempting to approximate profanity with creative spelling. Comments or media featuring hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
All content should be genuine and unique.
Reviews hold the most value when they reflect original and unbiased perspectives. Your contribution should be an authentic representation of your personal experience. Property partners affiliated with Booking.com are not permitted to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate attempts to manipulate ratings by submitting negative reviews about competitors.
Respect the privacy of others.
Booking.com makes every effort to protect the privacy of individuals. Accordingly, we will endeavor to obscure email addresses, phone numbers, website details, social media accounts, and other similar information when displayed on our platform.
Opinions expressed in reviews are those of guests and properties.
The opinions expressed in reviews and comments belong solely to Booking.com customers and properties, and not to Booking.com itself. Booking.com does not assume responsibility or liability for any reviews or responses. As a distributor, we do not have an obligation to verify the accuracy of these comments and responses.
Reviews are sorted by the date of submission, along with additional criteria to display the most relevant feedback. These criteria may include the reviewer’s language, the presence of accompanying comments, and non-anonymity. We also provide various sorting options, such as by traveler type or review score.
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