At DHPL Travels, we value the opinions of our guests and strive to provide an exceptional experience. To ensure transparency and credibility, we have a comprehensive review system in place. Each review score is rated on a scale of 1 to 10. By aggregating all the review scores and dividing them by the total number of reviews, we calculate the overall score for the Inroma Holiday Resort.
Our guests have the freedom to rate crucial aspects of their stay, such as location, cleanliness, staff, comfort, facilities, value, and the availability of free WiFi. These subscores are submitted independently and are not directly linked to the overall score. This allows guests to provide a more detailed and accurate assessment of their experience.
Editing and Reporting Reviews
If you have booked and stayed at the Inroma Holiday Resort through our platform, we welcome your review. However, even if you have visited the property without staying overnight, you can still share your feedback. Should you wish to edit a review you have already submitted, please reach out to our dedicated Customer Service team for assistance.
Rest assured that we have specialized systems and personnel in place to detect any fraudulent reviews submitted to our platform. If we identify any fake reviews, we promptly delete them and take appropriate action against the responsible parties. We encourage all guests to report any suspicious activity to our Customer Service team so that our fraud team can thoroughly investigate.
Review Guidelines and Criteria
Our ultimate goal is to publish a diverse range of reviews, encompassing both positive and negative feedback. However, to maintain a fair and trustworthy review system, we have established certain guidelines. Reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed.
To ensure relevance, we generally accept reviews that are submitted within 3 months of checking out. Reviews older than 36 months may no longer be shown, or if the Inroma Holiday Resort undergoes a change in ownership.
Accommodation Responses and Sorting
The Inroma Holiday Resort has the opportunity to respond to reviews, fostering open communication and addressing any concerns raised by guests. When multiple reviews are available, we prioritize the most recent ones. However, other factors, such as language and the presence of comments, also influence the sorting. We provide sorting and filtering options, allowing you to arrange reviews based on the time of year, review score, and more.
Upholding Guidelines and Standards
At DHPL Travels, we are committed to maintaining high standards for reviews. Our guidelines are designed to ensure that content remains relevant and suitable for a global audience. We deeply value detailed contributions that assist travelers in making informed decisions. Personal, political, ethical, or religious commentary should be avoided, and promotional content will be promptly removed. Should you have any issues regarding our services, please direct them to our dedicated Customer Service or Accommodation Service teams.
In order to foster an inclusive and respectful environment, we do not tolerate profanity or any form of hate speech, discriminatory remarks, threats, sexually explicit language, violence, and the promotion of illegal activities.
Genuine and Unbiased Reviews
We believe that reviews are most valuable when they are original and unbiased. We encourage guests to share their authentic experiences to help others in their decision-making process. Property partners of Booking.com are strictly prohibited from posting reviews on behalf of guests or offering incentives in exchange for reviews. Any attempts to manipulate the rating of a competitor by submitting false negative reviews will not be tolerated.
Respecting the privacy of our guests is of utmost importance to us. We undertake measures to obscure personal details, including email addresses, telephone numbers, website addresses, social media accounts, and similar information.
Customer Opinions and Liability
Opinions expressed in reviews are solely those of DHPL Travels’ customers and properties, and do not reflect the views of DHPL Travels itself. DHPL Travels does not accept responsibility or liability for any reviews or responses. As a distributor of these comments and responses, we do not have an obligation to verify their accuracy. Users should be aware that some reviews may contain translations provided by Google. Please note that Google disclaims all warranties related to the translations, be it accuracy, reliability, merchantability, fitness for a particular purpose, or non-infringement.
We, at DHPL Travels, prioritize your feedback to continuously enhance our services and ensure an outstanding experience for our guests. Book your stay at the Inroma Holiday Resort through DHPL Travels now for an unforgettable vacation!