Introduction
Welcome to Indika Beach Villa, your perfect getaway destination. At Indika Beach Villa, we value the feedback and experiences of our guests. We believe that every review counts and contributes to improving our services. In this article, we will provide you with all the essential information about reviewing your stay at Indika Beach Villa, from scoring to reporting suspicious activities.
Review Scoring
When it comes to scoring, we use a scale of 1 to 10. To calculate the overall score, we sum up all the individual review scores and divide it by the total number of reviews received. Each guest can also provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. There is no direct link between the subscores and the overall score.
Submitting a Review
At Indika Beach Villa, we encourage you to share your honest opinion about your stay. You can review the accommodation if you have booked through our platform and stayed there, or even if you visited the property but didn’t stay. Should you need to edit a review you’ve already submitted, our friendly Customer Service team is here to assist you.
Detection of Fake Reviews
Rest assured, we have dedicated personnel and automated systems in place to detect and eliminate any fraudulent reviews on our platform. If we identify any fake reviews, we take immediate action, including deletion and necessary measures against the responsible parties. We greatly appreciate your support in maintaining the authenticity and integrity of our review system. If you notice anything suspicious, please report it to our Customer Service team, and our fraud experts will conduct a thorough investigation.
Review Guidelines
To ensure the relevance and reliability of the reviews displayed, we adhere to specific guidelines and standards. We strive to publish every review we receive, whether positive or negative. However, there are certain criteria that may prevent us from displaying a review. We do not publish reviews containing politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Timeliness of Reviews
To maintain up-to-date information, we accept reviews submitted within 3 months of checking out. We may stop displaying reviews that are older than 36 months or if there has been a change in ownership of the accommodation.
Accommodation Responses
At Indika Beach Villa, we value open communication with our guests. Therefore, our accommodation providers have the opportunity to respond to reviews. This allows us to address any concerns or express our gratitude for your positive feedback.
Sorting and Filtering Reviews
When browsing through multiple reviews, we prioritize the most recent ones. However, other factors, such as language and the inclusion of comments, also influence the order. You have the flexibility to sort and filter the reviews according to your preferences, such as time of year, review score, and more.
External Review Scores
We occasionally display external review scores from reputable travel websites. Rest assured that we always make it clear when we include such scores.
Guidelines and Standards for Reviews
Our guidelines and standards aim to create a welcoming and family-friendly environment for all users of Indika Beach Villa. We value diversity and encourage a respectful exchange of opinions. Please ensure that your contributions are travel-related and help fellow travelers make informed decisions. We kindly request that you avoid personal, political, ethical, or religious commentary. Furthermore, please refrain from using profanity or any attempts to include profanity through creative spelling. We do not tolerate hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities. All content should be authentic, original, and unbiased. Accommodation partners associated with Indika Beach Villa are prohibited from posting on behalf of guests or offering incentives in exchange for reviews. Finally, please respect the privacy of others by refraining from sharing personal contact details or social media accounts in your reviews.
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At DHPL Travels, we are committed to providing you with a delightful experience at Indika Beach Villa. We value your feedback and strive to create a trustworthy and authentic platform for all travelers. Book your stay now at DHPL Travels to embark on an unforgettable adventure at Indika Beach Villa.
