Unveiling the Essence of Guest Reviews
At DHPL Travels, we believe in the power of guest reviews to provide valuable insights into the overall experience at our accommodations. Our review system utilizes a scale of 1 to 10, with each review contributing to an aggregate score. To calculate the overall score, we simply add up all the individual review scores and divide them by the total number of reviews received.
Guests are encouraged to provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that the subscores and overall scores are submitted independently, ensuring an unbiased evaluation of each category.
Trustworthy Reviews: Our Commitment to Authenticity
Integrity is paramount in our review system. DHPL Travels employs a dedicated team of experts along with advanced automated systems, specifically designed to detect and eliminate any fraudulent or fake reviews. If at any point you come across something suspicious, we encourage you to report it to our Customer Service team so that our fraud team can thoroughly investigate the matter.
Your Voice Matters: Embracing Genuine Guest Experiences
At DHPL Travels, we value every review we receive, both positive and negative. Our aim is to create a transparent and informative platform for travelers. However, certain guidelines ensure that we maintain the highest standards of quality and safety. Therefore, we do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To ensure relevance, we accept reviews submitted within 3 months of checking out. Additionally, reviews older than 36 months or pertaining to accommodations with a change of ownership may no longer be displayed.
Engaging with Reviews: Communication is Key
We encourage accommodations to actively engage with guest reviews by responding to them. This open line of communication allows for constructive dialogue, helping both guests and accommodations to address any concerns or feedback.
Showcasing the Latest: Sorting and Filtering Reviews
When browsing through multiple reviews, the most recent ones will be displayed at the top, taking into consideration various factors such as language, the presence of comments along with ratings, and more. Additionally, DHPL Travels provides sorting and filtering options, allowing you to arrange reviews based on the time of year, review score, and other preferences.
Adhering to Guidelines and Standards
At DHPL Travels, we strive to maintain a welcoming and inclusive environment for all travelers. Our guidelines and standards are designed to ensure that the content on our platform remains relevant and family-friendly, without compromising freedom of expression or diverse viewpoints.
Contributions should primarily focus on travel-related experiences, offering detailed insights to assist others in making informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary, as well as promotional content. Should you have any issues regarding DHPL Travels’ services, please direct them to our dedicated Customer Service or Accommodation Service teams.
Embracing Global Audiences: Respect and Responsibility
As a platform catering to a global audience, DHPL Travels expects contributions to maintain a respectful tone and avoid any form of profanity or offensive language, regardless of the chosen language. Comments or media that promote hate speech, discriminatory remarks, threats, sexually explicit content, violence, or illegal activities are strictly prohibited.
We value genuine and unique content that truly reflects the individual guest experience. Reviews should be original, unbiased, and represent your personal viewpoint. Property partners affiliated with DHPL Travels are kindly requested not to post on behalf of guests or provide incentives in exchange for reviews. We do not tolerate attempts to bring down the rating of a competitor via negative reviews.
Respecting Privacy: Protecting Personal Information
To safeguard the privacy of our users, DHPL Travels makes every effort to conceal email addresses, telephone numbers, website addresses, social media accounts, and similar details in our published content.
The Voices of Our Guests: Opinions and Liability
DHPL Travels would like to emphasize that the opinions expressed in guest contributions belong solely to the customers and properties themselves, and not to DHPL Travels. As a distributor, DHPL Travels assumes no responsibility or liability for any reviews or responses. We serve as a platform for sharing comments and responses, without any obligation to verify the content.
By default, reviews are sorted based on their date and other criteria to display the most relevant feedback. Additional sorting options may be available, such as organizing reviews by the type of traveler or by score.
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