At DHPL Travels, we understand that reviews play a crucial role in helping travelers make informed decisions. That’s why we have implemented a comprehensive review system that ensures authenticity and reliability. In this article, we’ll delve into the guidelines and standards we uphold to maintain the quality of our reviews.
Understanding the Review Scores
Each review score on our platform ranges from 1 to 10. To determine the overall score, we calculate the average of all the review scores received. Guests have the opportunity to provide individual subscores for important aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are independent of each other and are submitted separately.
Authenticity and Detection of Fake Reviews
At DHPL Travels, we have a dedicated team of experts and automated systems that specialize in detecting and removing fake reviews from our platform. If any suspicious activity is noticed, we encourage our users to report it to our Customer Service team so that our fraud team can thoroughly investigate the matter. We take a strong stance against any form of review manipulation to ensure the integrity of our review system.
Review Publication Guidelines
Our goal is to publish a wide range of reviews, both positive and negative, to provide a balanced perspective. However, we do have certain criteria in place to maintain the quality of the content displayed. Reviews that include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, offensive language, hate speech, discriminatory remarks, threats, violence references, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed. Rest assured, DHPL Travels takes these measures to create a safe and informative platform for all travelers.
Timeliness and Relevance of Reviews
To ensure that reviews remain current and relevant, we only accept reviews submitted within 3 months of the checkout date. Additionally, if an accommodation undergoes a change of ownership or if the review is 36 months old, we may stop displaying it. This practice helps travelers access the most up-to-date information and maintains the relevance of the reviews.
The Power of Communication: Accommodation Responses
At DHPL Travels, we believe in fostering healthy communication between travelers and accommodations. Hence, we provide accommodations with the option to reply to reviews. This allows for further clarification, addressing concerns, or expressing gratitude. We encourage both guests and accommodation partners to engage in respectful and constructive dialogue.
Sorting and Filtering Options
When browsing through multiple reviews, you’ll find that the most recent ones are displayed at the top. However, there are other factors that may influence the ordering, such as language, whether the review contains comments in addition to a rating, and more. To further streamline your search, we offer sorting and filtering options, allowing you to arrange reviews based on the time of year, review score, and more.
Third-Party Review Scores
To provide a comprehensive perspective, we sometimes display external review scores from well-known travel websites. Rest assured, whenever we showcase such scores, we make it explicitly clear that they are sourced from external platforms.
Guidelines and Standards for Reviews
At DHPL Travels, we adhere to a set of guidelines and standards to ensure that the content remains relevant, informative, and family-friendly. We encourage contributors to focus on travel-related experiences and provide detailed insights that can assist fellow travelers in making informed decisions. We kindly request users to refrain from including personal, political, ethical, or religious commentary. Additionally, it’s important to maintain a global audience perspective by avoiding profanity, hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activities. All reviews should be original, unbiased, and unique to the guest’s personal experience. Accommodation partners are not permitted to post reviews on behalf of guests or offer incentives in exchange for reviews. We hold a strong stance against malicious intent, and any attempts to tarnish a competitor’s reputation through negative reviews are strictly prohibited. DHPL Travels also respects the privacy of individuals and takes precautions to safeguard personal information.
Please note that certain translations on our platform are powered by Google. While we strive for accuracy, we want to make it clear that Google disclaims all warranties related to translations, including any warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
At DHPL Travels, we are committed to providing a trustworthy platform that allows travelers to make confident decisions based on authentic and reliable reviews. We invite you to explore our website and discover the wonders of Hubaha Jungle Eco Resort in Yala Kataragama.