Welcome to Hotel Yo Kandy! We strive to provide you with an authentic and trustworthy experience that ensures your utmost satisfaction. To help you make an informed decision, we have implemented a comprehensive review system that upholds the highest standards of credibility. Let us guide you through the process and address any questions or concerns you may have.
Unveiling the Review Process
At Hotel Yo Kandy, we value your feedback and believe in complete transparency. Each review score is carefully calculated by adding up all the individual review scores and dividing the total by the number of reviews received. We understand that different aspects of your stay are crucial, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. That’s why we encourage guests to provide separate subscores for these areas, ensuring a thorough evaluation. It’s important to note that the subscores and overall scores are independently submitted, with no direct link between them.
Genuine Reviews Guaranteed
Our commitment to authenticity is unwavering. Every review you come across on our platform is thoroughly scrutinized by both our dedicated team and automated systems. If we detect any fake reviews, we promptly remove them and take appropriate action against the responsible parties. However, we also encourage our vigilant community to report any suspicious content they encounter. Together, we can maintain the integrity of our review system.
Upholding Relevance and Respect
To provide you with the most relevant and reliable information, we meticulously curate the reviews displayed on our platform. While we cherish both positive and negative feedback, there are certain guidelines we follow to ensure a respectful and conducive environment for all. We refrain from publishing reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam and fake content, animal cruelty, or impersonation. Any violation of our review guidelines will not be tolerated.
Timeliness and Accuracy
To maintain the utmost relevance, we only accept reviews that are submitted within 3 months of checking out. However, we understand that valuable insights can be gained from reviews written years ago. Therefore, we display reviews up to 36 months old, unless the property undergoes a change of ownership. This ensures that you receive up-to-date and accurate information to guide your decision-making process.
Your Voice Matters: The Power of Replies
At Hotel Yo Kandy, we believe in fostering open communication. As an accommodation provider, we encourage our partners to reply to reviews, giving them an opportunity to address any concerns or express their gratitude. This two-way dialogue allows us to continuously improve our services and create a positive experience for all guests.
A Balanced Perspective
To further enhance your decision-making process, we sometimes display external review scores from well-known travel websites. We want to provide you with a comprehensive overview while ensuring complete transparency. Rest assured, we clearly indicate when external reviews are included.
Guiding Principles for Reviews
We take pride in creating a platform that is not only relevant but also family-friendly. Our guidelines and standards help us achieve this goal while still allowing for personal expression. We ask that contributions be travel-related and provide helpful, detailed information to assist others in making better decisions. To ensure a global audience is comfortable, please refrain from using profanity or attempting to convey such sentiments through creative spelling. Comments or media involving hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are strictly prohibited. Above all, authenticity and uniqueness are highly valued. We encourage original and unbiased contributions that accurately reflect your experience. To maintain fairness, property partners are not allowed to post on behalf of guests or offer incentives for reviews. We also do not tolerate negative reviews submitted with the intention of undermining competitors.
Respecting Privacy and Responsibility
Respecting your privacy is of the utmost importance to us. As such, we take necessary steps to protect your personal information. Rest assured that we make every effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details. It is important to note that the opinions expressed in contributions belong solely to our customers and properties. They do not necessarily reflect our views. As a distributor, we are not responsible for verifying the content of reviews or responses. However, we are committed to providing a platform for open and honest dialogue that benefits both our guests and property partners.
To cater to our diverse community, we sometimes provide translations powered by Google. While we strive for accuracy, we must highlight that Google disclaims all warranties related to translations, whether express or implied. These include accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
Frequently Asked Questions (FAQs)
How are the review scores calculated?
- Review scores are calculated by adding up individual review scores and dividing the total by the number of reviews received.
Can I submit a review if I didn’t stay at the accommodation?
- Yes, you can submit a review even if you didn’t stay at the accommodation but visited the property.
Is it possible to edit a review I’ve already submitted?
- Yes, you can edit a review by contacting our Customer Service team.
How do you detect fake reviews?
- We have dedicated systems in place to detect and remove fake reviews. We also rely on our vigilant community to report any suspicious content.
What content is not allowed in reviews?
- We do not allow reviews with politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam and fake content, animal cruelty, or impersonation.
Are reviews accepted if they were submitted a long time ago?
- To ensure relevancy, we accept reviews submitted within 3 months of checking out. However, reviews up to 36 months old may still be displayed, depending on the property’s ownership status.
Can accommodations reply to reviews?
- Yes, accommodations have the option to reply to reviews, allowing for open communication and addressing any concerns.
How are reviews sorted?
- By default, reviews are sorted based on the review date and additional criteria. You can also sort and filter them by the time of year, review score, and more.
Are external review scores shown?
- Sometimes we display external review scores from well-known travel websites, ensuring a comprehensive view. We clearly indicate when external reviews are included.
How do you ensure family-friendly content?
- Our guidelines and standards aim to create a family-friendly environment, focusing on relevant and detailed contributions while discouraging profanity, hate speech, and other inappropriate content.
Essential Items and Preparations Checklist
Before your journey to Hotel Yo Kandy, make sure you have the following essentials:
- Valid identification and travel documents.
- Travel insurance.
- Suitable clothing for the weather.
- Comfortable footwear.
- Necessary medications.
- Charger and adapter for electronic devices.
- Snacks and water for the journey.
- Travel itinerary and contact information.
- Currency exchange, if required.
- Hotel Yo Kandy values authenticity and transparency in our review system.
- We meticulously review and remove any fake or inappropriate content.
- Our guidelines ensure a respectful and family-friendly environment for all users.
- Accommodations have the option to reply to reviews, fostering open communication.
- We provide a platform for both personal reviews and external review scores.
- Privacy and responsibility are paramount in our approach.
At Hotel Yo Kandy, we strive to provide you with an exceptional experience. Your voice matters, and we encourage you to contribute to our vibrant community. Remember, transparency and authenticity are at the core of our values. Book your stay with us today and embark on a journey filled with unforgettable memories.
[E-A-T]: Expertise, Authoritativeness, Trustworthiness
[YMYL]: Your Money or Your Life