Are you tired of sifting through fake or biased online reviews before making your travel plans? Look no further than Booking.com, the go-to platform for reliable and authentic travel reviews. At Booking.com, we understand that finding the perfect accommodation is essential for an unforgettable trip. That’s why our dedicated team works tirelessly to provide you with genuine reviews from real guests, ensuring that you can make informed decisions.
The Power of Authentic Reviews
Authenticity is at the heart of our review system. We believe that the best way to assess an accommodation is through the firsthand experiences of those who have stayed there. That’s why we rely on review scores submitted by guests, ranging from 1 to 10. By calculating the overall score based on these ratings, we provide you with comprehensive and reliable information.
Subscores for Crucial Areas
To offer even more detailed insights, guests have the option to provide subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores allow you to assess specific attributes of an accommodation that matter most to you.
Detecting and Eliminating Fake Reviews
At Booking.com, we have implemented rigorous systems operated by both people and automated processes to detect and eliminate fake reviews. Our dedicated team carefully monitors the platform, ensuring that any suspicious content is promptly removed. We take any attempt to manipulate reviews seriously and take appropriate action against those responsible for such activities.
Reporting Suspicious Content
We rely on our vigilant community to help us maintain the integrity of our review system. If you come across anything that seems suspicious, please don’t hesitate to report it to our Customer Service team. Our dedicated fraud team will thoroughly investigate and take necessary action to uphold our high standards.
Our Review Guidelines
To provide you with the most relevant and reliable reviews, we have set clear guidelines and standards for content published on our platform. Politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, and impersonation are some examples of content that we do not allow.
Timeliness of Reviews
To ensure that reviews remain relevant, we accept submissions made within 3 months of checking out. Additionally, to keep our platform up-to-date, we may stop displaying reviews that are older than 36 months or if there has been a change of ownership at the accommodation.
Engaging with Reviews
We encourage accommodations to interact with reviews, providing an opportunity to address feedback or express gratitude. When browsing through multiple reviews, the most recent ones will be displayed prominently. You can also sort and filter reviews based on various factors such as time of year, review score, and more.
Trusted External Review Scores
To provide a comprehensive overview of an accommodation, we sometimes display external review scores from other well-known travel websites. Rest assured that we always clearly indicate when these scores are from external sources.
Contributions – The Backbone of Booking.com
At Booking.com, we value meaningful contributions from travelers like you. We believe that travel-related content should be helpful, detailed, and assist others in making better decisions. Please refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any concerns regarding our services should be directed to our Customer Service or Accommodation Service teams.
Global Audience and Respect
As a platform catering to a global audience, we request that you maintain a respectful tone in your contributions. Avoid using profanity or attempting to bypass our profanity filters. We do not tolerate hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activities.
Genuine and Unique Content
The most valuable reviews are the ones that are original and unbiased. We encourage you to share your genuine experiences, ensuring that your contribution reflects your personal perspective. Accommodation partners should not post on behalf of guests or incentivize reviews. We do not tolerate attempts to disparage competitors through negative reviews.
Respecting Privacy
To protect the privacy of individuals, we make efforts to obscure personal details such as email addresses, phone numbers, website addresses, and social media accounts in our reviews.
The Opinions Expressed
Please note that the opinions expressed in the reviews are those of Booking.com customers and properties, and not of Booking.com itself. We do not accept responsibility or liability for any reviews or responses. As a distributor of reviews, we do not have an obligation to verify their authenticity, taking into account the date of the review, the language used, and additional criteria.
Translations Disclaimer
To provide our platform to a wider audience, our service may include translations powered by Google. However, Google solely bears the responsibility for the accuracy and reliability of these translations. We strive to ensure that our translations are as accurate as possible, but we recommend referring to the original English content for the most reliable information.
At Booking.com, we are committed to providing authentic and reliable travel reviews that empower you to make informed decisions. Join our community of travelers and unlock a world of trustworthy reviews that will help you plan your next adventure with confidence. Book your accommodation through Booking.com today and experience the joy of worry-free travel!
