Are you planning to book a hotel for your next vacation? If so, you’ve probably come across various review scores during your search. At Hotel River Front, we understand the importance of genuine and reliable reviews. Our goal is to provide you with accurate information so that you can make informed decisions.
The Review Process
Each review score at Hotel River Front is based on a scale of 1 to 10. To calculate the overall score, we collect all the review scores and divide the total by the number of reviews received. Guests have the opportunity to provide separate subscores in crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently, without a direct link between them.
Authenticity is Our Priority
We take the authenticity of our reviews seriously. Hotel River Front has a dedicated team, both human and automated, working diligently to detect and remove any fake reviews submitted to our platform. If we discover any fraudulent activity, we promptly delete the reviews and take appropriate action against those responsible. We encourage our guests to report any suspicious activity to our Customer Service team so that our fraud team can investigate further.
Review Guidelines and Standards
To maintain a fair and balanced review system, we have established clear guidelines and standards. Our aim is to provide relevant and family-friendly content without restricting the expression or opinions of our guests. Contributions should be travel-related and offer detailed insights to assist others in making better decisions. We kindly request that personal, political, ethical, or religious commentary be avoided. Furthermore, any promotional content will be removed, and issues concerning our services should be directed to our Customer Service or Accommodation Service teams.
Ensuring a Global Audience
At Hotel River Front, we strive to create an environment that is welcoming to a global audience. We ask our guests to refrain from using profanity or attempting to approximate it with creative spelling in any language. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activities are strictly prohibited. We believe in the value of genuine and unique content, and we encourage our guests to share their unbiased experiences. We also want to emphasize that property partners of Hotel River Front are not allowed to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate any attempts to manipulate ratings by submitting negative reviews about competitors.
Respecting Privacy
Respecting the privacy of our guests is of utmost importance to us. Hotel River Front will make every effort to keep personal information confidential. We commit to obscuring email addresses, telephone numbers, website addresses, social media accounts, and similar details to protect the privacy of our guests.
Our Responsibility
It’s essential to note that the opinions expressed in contributions are those of our valued customers and properties, and do not reflect the views of Hotel River Front. As a distributor, we do not verify the content but aim to showcase the most relevant reviews by sorting them based on the date of the review and additional criteria, including language, reviews with text, and non-anonymous reviews. We want to ensure transparency in our review system.
Translations Disclaimer
Lastly, we want to inform you that translations within our service are powered by Google. However, Google disclaims all warranties related to the translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
At Hotel River Front, we are committed to providing you with a trustworthy and informative platform for your hotel booking needs. We value your trust and will continue to uphold our high standards of authenticity and quality.
