Traveling to new places brings excitement and adventure. But before embarking on a journey, we often rely on reviews to make informed decisions about accommodation. At DHPL Travels, we understand the significance of genuine feedback and work diligently to maintain the quality of our review platform.
The Importance of Reviews
Each review score on our platform represents an individual’s experience, ranging from 1 to 10. To calculate the overall score, we combine all the review scores and divide them by the total number of reviews received. Additionally, guests have the option to provide separate scores in critical areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that the overall score and the subscores are independent of each other.
To ensure the credibility of our platform, we employ both human experts and automated systems to detect fake reviews. Should we discover any fraudulent activity, we promptly remove the reviews and take necessary action against those responsible. We strongly encourage our users to report any suspicious content they come across, so our dedicated fraud team can investigate further.
Our Review Guidelines
At DHPL Travels, we believe in transparency and strive to publish every review we receive, whether positive or negative. However, there are certain types of content that we cannot display for various reasons. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.
To maintain relevance, we only accept reviews submitted within 3 months of the guest’s check-out date. Furthermore, we may cease displaying reviews that are older than 36 months or if the property undergoes a change in ownership. We also provide the option for accommodations to reply to reviews, fostering open communication and addressing concerns.
A User-Friendly Experience
When browsing through multiple reviews, we prioritize displaying the most recent ones. However, other factors such as language, whether it includes comments or is solely a rating, and more also influence the sorting. To cater to your preferences, we offer the ability to sort and filter reviews based on the time of year, review score, and other criteria.
Our Commitment to Quality
Maintaining the highest standards for reviews is crucial to us. Thus, we adhere to guidelines and standards that promote relevance and family-friendliness on our platform. This includes ensuring that contributions are travel-related, avoiding personal, political, ethical, or religious commentary, and refraining from hate speech, discriminatory remarks, threats, sexually explicit content, violence, and the promotion of illegal activities. We value original and unbiased reviews, and expect the same from our property partners. Attempts to manipulate ratings by submitting negative reviews about competitors are strictly prohibited.
Respecting the privacy of our users is of utmost importance. We make every effort to protect personal information by obscuring email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in reviews are those of DHPL Travels’ customers and properties. They do not necessarily reflect the views of DHPL Travels itself. While we make every effort to ensure the accuracy of translations, please note that translations provided by Google are not endorsed or guaranteed by DHPL Travels. Google disclaims all warranties, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement, regarding the translations.
At DHPL Travels, we prioritize your travel experience and strive to provide a reliable platform for honest and relevant reviews. Visit DHPL Travels to explore the wondrous world of travel today!