Introduction
When it comes to reviewing accommodations, we at DHPL Travels understand the significance of providing accurate and trustworthy information. Our review system takes various factors into account, ensuring that your experience with Hotel Centuria Embilipitiya is thoroughly represented. In this article, we will share how our scoring system works, guidelines for submitting reviews, and the measures we take to maintain authenticity and credibility.
Understanding the Review System
Review Scores and Subscores
At DHPL Travels, we use a comprehensive scoring system to evaluate Hotel Centuria Embilipitiya. Each review score ranges from 1 to 10, covering crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. To calculate the overall score, we aggregate all the review scores and divide the total by the number of reviews received. It is important to note that guests submit their subscores and overall scores independently, without any direct linkage between them.
Editing and Reporting Reviews
If you have booked an accommodation through our platform and stayed there or even visited the property without staying, you are eligible to review your experience. In case you wish to edit a review you have already submitted, our Customer Service team will gladly assist you. Additionally, we have a dedicated team, along with advanced automated systems, that specialize in identifying and removing fake reviews. We appreciate any help in reporting suspicious content to our Customer Service team, as it aids our fraud detection efforts.
Review Guidelines and Standards
At DHPL Travels, we adhere to high standards of Expertise, Authoritativeness, Trustworthiness, and Experience (E-E-A-T), particularly when it comes to Your Money or Your Life (YMYL) topics. To ensure the relevance and credibility of our reviews, we have established strict guidelines:
Content Restrictions
While we value both positive and negative feedback, we refrain from displaying reviews that include or refer to the following:
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g., emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e., claiming to be someone else)
- Any violation of our review guidelines
Timeliness and Relevance
To maintain the relevancy of our reviews, we accept submissions within 3 months of checking out. Additionally, we may cease displaying reviews that are older than 36 months or in cases where the ownership of the accommodation has changed.
Accommodation Responses
Hotel Centuria Embilipitiya has the opportunity to respond to the reviews they receive. This ensures open communication and allows the management to address any concerns or provide additional information.
Sorting and Filtering
When browsing through multiple reviews, the most recent ones will appear at the top. However, several factors, such as language and the presence of comments alongside ratings, may influence the order. To maximize your convenience, you have the option to sort and filter reviews based on the time of year, review score, and more.
Guidelines for Contributing Reviews
To maintain the quality and relevance of our content, we have outlined guidelines for contributions:
Travel-Related Content
We encourage detailed and informative contributions that assist fellow travelers in making better decisions. While expressing your opinions, please focus on travel-related experiences. Personal, political, ethical, or religious commentary should be avoided. Additionally, any issues regarding Booking.com’s services should be addressed to our Customer Service or Accommodation Service teams.
Global Audience
To ensure an inclusive experience for our global audience, we kindly request that you refrain from using profanity or trying to bypass our profanity filters. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and promotion of illegal activities are strictly prohibited.
Genuine and Unique Reviews
We highly value original and unbiased guest reviews. Your contribution should reflect your authentic experience with Hotel Centuria Embilipitiya. As a reminder, property partners affiliated with Booking.com are not allowed to post reviews on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews published solely to harm a competitor’s reputation.
Respect for Privacy
Respecting the privacy of others is of utmost importance to us. We take great care to conceal personal information, including email addresses, telephone numbers, website addresses, social media accounts, and similar details.
Responsibility and Liability
The opinions expressed in the reviews belong to the customers and properties of Hotel Centuria Embilipitiya and do not necessarily reflect the views of DHPL Travels. While we strive to provide accurate translations, please note that translations may be powered by Google. DHPL Travels disclaims all warranties related to translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
By default, reviews are sorted based on the date and additional criteria to display the most relevant feedback. We offer various sorting options, allowing you to customize your search based on traveler type, review score, and more.
At DHPL Travels, we are committed to providing you with reliable and insightful information about Hotel Centuria Embilipitiya. Your trust is our priority, and together, we can create a vibrant community of travelers sharing their experiences. Discover more about Hotel Centuria Embilipitiya on DHPL Travels.
