At Heavens Holiday Resort in Kandy, we take pride in our guests’ experiences and value their feedback. Each review we receive is meticulously evaluated to provide an accurate representation of their stay. Our scoring system ranges between 1 and 10, and the overall score is determined by the collective review scores divided by the total number of reviews.
To ensure a comprehensive evaluation, guests can also provide separate subscores for essential aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently, with no direct connection between them.
To maintain the authenticity of our reviews, only guests who have stayed at our accommodation or visited the property are eligible to leave a review. Additionally, if you need to make any changes to a review you have already submitted, please reach out to our dedicated Customer Service team.
We have a specialized team, aided by cutting-edge automated systems, to detect and eliminate any fraudulent reviews that may be submitted to our platform. Our commitment to transparency and reliability ensures a trustworthy experience for all our guests. Should you come across any suspicious activities or reviews, please don’t hesitate to report them to our Customer Service team. Our fraud team will thoroughly investigate and take appropriate action if necessary.
Inclusive Approach, Selective Display
We believe in providing a balanced representation of guest experiences by publishing both positive and negative reviews. However, there are certain types of content that we do not display to maintain the integrity of our platform. Reviews containing politically sensitive comments, promotional content, references to illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be showcased.
To ensure relevance, we only accept reviews submitted within 3 months of the check-out date. Furthermore, reviews older than 36 months may be removed from our display, or in case of a change in ownership of the accommodation.
Engaging with Reviews
At Heavens Holiday Resort, we value open communication and engagement. Accommodations have the opportunity to respond to reviews, allowing for constructive dialogue and addressing any concerns raised.
Unveiling the Most Recent
When browsing through multiple reviews, the most recent ones take precedence, considering various factors such as language and whether they include ratings or comments. To enhance usability, our platform offers sorting and filtering options based on the time of year, review score, and more.
Sometimes, we may display external review scores from other renowned travel websites. Rest assured, we clearly indicate when this information is provided.
Ensuring Quality: Guidelines and Standards
To uphold the quality of content on our platform, we have established guidelines and standards that promote relevance, family-friendliness, and unbiased opinions. These guidelines are applicable across the board, regardless of the tone of the comments.
Our intention is to feature travel-related contributions that provide valuable insights to assist others in making informed decisions. Thus, we kindly request that personal, political, ethical, or religious commentary be avoided. Promotional content will be removed, and any issues related to Booking.com’s services should be directed to our dedicated Customer Service or Accommodation Service teams.
As a global platform, contributions should be suitable for a wide audience. We kindly ask you to refrain from using profanity or attempting to disguise it with creative spelling in any language. Comments or media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or promote illegal activities are strictly prohibited.
We strongly encourage genuine and unique reviews that reflect the experiences of our guests. Constructive feedback is highly valued. To maintain transparency, Booking.com property partners are not allowed to post on behalf of guests or offer incentives in exchange for reviews. Negative reviews submitted with the intention of undermining a competitor’s reputation will not be tolerated.
Additionally, we prioritize the privacy of individuals. Booking.com takes measures to conceal email addresses, telephone numbers, website addresses, social media accounts, and similar personal details.
The opinions expressed in the reviews are solely those of the customers and properties themselves, not Booking.com. Therefore, Booking.com cannot be held responsible or liable for any reviews or responses. It’s important to note that Booking.com acts solely as a distributor of these comments and responses, with no obligation to verify their accuracy.
By default, reviews are sorted based on their date of submission and other relevant criteria to display the most pertinent feedback. You may also find additional sorting options available, such as sorting by traveler type or review score.
Please be aware that some translations in this service may be provided by Google. Google disclaims all warranties related to the accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement of these translations.
For an unforgettable experience in Kandy, look no further than Heavens Holiday Resort. Book your stay with DHPL Travels now!