Understanding Review Scores
Guests can provide a review score between 1 and 10 for their stay at Haritha Villas Spa. To calculate the overall score, we sum up all the review scores and divide the total by the number of reviews received. Additionally, guests can provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are independent of each other, and there is no direct link between them.
Reviewing an Accommodation
Whether you stayed at Haritha Villas Spa or simply visited the property, you can share your experience by reviewing the accommodation through our platform. Should you need to edit a review you’ve already submitted, our Customer Service team is available to assist you.
Detecting and Handling Fake Reviews
At Haritha Villas Spa, we have a dedicated team of professionals and automated systems that specialize in identifying and removing fake reviews from our platform. If we come across any suspicious reviews, we delete them promptly and take appropriate action against those responsible. We encourage our guests to report any suspicious activity to our Customer Service team so that our fraud team can investigate further.
Review Guidelines and Content Standards
To maintain the credibility and integrity of our platform, we strive to publish all reviews, both positive and negative. However, certain types of content are not displayed or accepted. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam and fake content, animal cruelty, impersonation, and any violations of our review guidelines.
Timeliness of Reviews
To ensure the relevance of reviews, we only accept submissions made within 3 months of checking out. Reviews may cease to be displayed once they are 36 months old or if the accommodation undergoes a change of ownership.
Accommodation Responses and Sorting of Reviews
Haritha Villas Spa values your feedback and allows the property to respond to reviews. When viewing multiple reviews, the most recent ones will appear at the top, taking into account other factors such as language and whether the review includes comments or is solely a rating. You also have the option to sort and filter reviews by various criteria, such as time of year and review score.
External Review Scores
Occasionally, we may display external review scores from reputable travel websites. Rest assured, we will make it clear when such scores are shown.
Guidelines and Standards for Reviews
These guidelines and standards are in place to ensure that the content on our platform remains relevant and family-friendly while promoting freedom of expression and diverse opinions. They apply to all comments, regardless of their tone.
Travel-Related Contributions: Contributions should be related to travel experiences and provide helpful and detailed information to assist others in making informed decisions. Personal, political, ethical, or religious commentary should not be included. Any issues regarding Booking.com’s services should be directed to our Customer Service or Accommodation Service teams.
Global Audience: Contributions should be suitable for a global audience. Please refrain from using profanity or attempting to bypass profanity filters with creative spelling. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and promotion of illegal activity are strictly prohibited.
Genuine and Unique Content: Reviews are most valuable when they are original and unbiased. We encourage you to share your authentic experience. Property partners of Booking.com should not post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews submitted solely to harm competitors.
Respect Privacy: We respect the privacy of others and will make every effort to conceal personal information such as email addresses, phone numbers, website addresses, social media accounts, and similar details.
Opinions Expressed: The opinions expressed in reviews belong to our customers and properties and do not represent the views of Booking.com. Booking.com does not assume responsibility or liability for any reviews or responses. We act solely as a distributor and do not verify the content.
By default, reviews are sorted based on the date of the review and other criteria to display the most relevant feedback. Additional sorting options may be available based on the type of traveler or review score.
Please note that translations provided by Google are used for this service. Google disclaims all warranties, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement, relating to these translations.
For more information about Haritha Villas Spa, visit DHPL Travels.