Introduction
When it comes to reviewing accommodations at Hanthana Hotels Kandy, we take pride in our comprehensive approach. Our review scores are based on a scale of 1 to 10, and to determine the overall score, we calculate the average of all the review scores we receive. Moreover, guests have the option to provide separate subscores in crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It is important to note that the subscores and overall scores are submitted independently and are not directly related to each other.
Submitting a Review
At Hanthana Hotels Kandy, we encourage our guests to share their valuable feedback on the accommodations they have booked through our platform. Whether you have stayed at the property or visited it without actually staying, we welcome your reviews. In case you need to make changes to a review you have already submitted, our Customer Service team is available to assist you.
Detecting and Handling Fake Reviews
We take the authenticity of reviews seriously. Our dedicated team of experts, along with our advanced automated systems, specialize in identifying and removing any fake reviews submitted to our platform. Any fraudulent activity found in the reviews will be promptly deleted, and if necessary, appropriate action will be taken against those responsible. We appreciate the assistance of our community in reporting any suspicious reviews to our Customer Service team, allowing us to investigate further.
Ensuring Relevance and Appropriate Content
To maintain the integrity of our review system, we have certain guidelines in place. While we aim to publish all reviews, both positive and negative, there are certain types of content that we do not display. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.
To ensure the relevance of reviews, we typically accept submissions within 3 months of the check-out date. Reviews that are older than 36 months may no longer be displayed, especially if there has been a change of ownership for the accommodation.
Accommodation Responses and Sorting Options
At Hanthana Hotels Kandy, we encourage accommodations to respond to reviews, providing a platform for open communication and addressing any concerns raised by guests. When multiple reviews are available, the most recent ones will appear at the top, with additional factors such as language and the presence of comments also taken into consideration. You have the flexibility to sort and filter the reviews based on the time of year, review score, and more.
Guidelines and Standards for Reviews
To maintain a relevant and family-friendly environment, we have established guidelines and standards for reviews. We value contributions that are travel-related, detailed, and assist other travelers in making informed decisions. Personal, political, ethical, and religious commentary should be avoided. Any issues related to our services should be directed to our Customer Service or Accommodation Service teams. Additionally, all contributions should be suitable for a global audience and refrain from profanity or any form of hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities. We value genuine and unbiased reviews that reflect the unique experiences of our guests. Property partners affiliated with Hanthana Hotels Kandy are not allowed to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate any attempts to manipulate ratings by submitting negative reviews about competitors.
Privacy and Translations Disclaimer
We respect the privacy of our guests and take steps to protect their personal information. Email addresses, telephone numbers, website addresses, social media accounts, and similar details will be handled with care and obscured when necessary. It is important to note that the opinions expressed in the reviews are solely those of our customers and properties, and not of Hanthana Hotels Kandy. We, as a distributor, do not verify the content of the reviews and responses, and we do not accept responsibility or liability for their accuracy. The translations provided by this service are powered by Google, and Google disclaims all warranties related to the translations, whether expressed or implied, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
