Understanding Review Scores and Subscores
At DHPL Travels, we value your feedback and strive to provide you with the best accommodations. To help you make informed decisions, we use a review scoring system. Each review score ranges from 1 to 10. To calculate the overall score, we aggregate all the review scores and divide the total by the number of reviews received.
Moreover, our guests have the option to provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Please note that subscores and overall scores are submitted independently, with no direct link between them. Rest assured, we take all these factors into account to ensure an accurate representation of the accommodation’s quality.
Reviewing Accommodations
At DHPL Travels, we believe in transparency and integrity. You can submit a review for any accommodation you booked through our platform, even if you didn’t stay overnight but visited the property. If you need to make changes to a review you’ve already submitted, simply reach out to our dedicated Customer Service team who will be happy to assist you.
Detecting and Addressing Fake Reviews
We take your trust in our platform seriously. To maintain the highest standards, we employ both human experts and automated systems to detect and eliminate any fake reviews submitted to us. If we identify any fraudulent activities, we promptly delete the reviews and take appropriate action against those responsible. We encourage our users to report any suspicious content to our Customer Service team, enabling us to investigate and uphold the integrity of our platform.
Review Guidelines
To ensure reviews are informative and beneficial, we uphold specific guidelines and standards. These guidelines support the principles of Expertise, Authoritativeness, Trustworthiness, and Experience (E-E-A-T) and are particularly relevant for Your Money or Your Life (YMYL) categories.
What We Don’t Allow in Reviews
At DHPL Travels, we aim to create a safe and respectful environment for all users. Therefore, we do not publish reviews that include or reference the following:
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (such as emails, phone numbers, or credit card details)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or violence
- Spam or fake content
- Animal cruelty
- Impersonation (claiming to be someone else)
- Any violation of our review guidelines
Timeliness and Relevance
To ensure relevance, we only accept reviews submitted within three months of checking out. Additionally, we may stop displaying reviews that are more than 36 months old or if the accommodation undergoes a change in ownership.
Accommodation Responses and Sorting
At Half Moon Beach Resort, we value your feedback and appreciate the opportunity to address your concerns. Therefore, accommodations have the option to respond to reviews. We believe in open communication and the continuous improvement of our services.
When viewing multiple reviews, the most recent ones will appear at the top. However, certain factors, such as language and the inclusion of comments, may also influence the sorting order. To enhance your browsing experience, we offer sorting and filtering options based on the time of year, review score, and more.
Additional Information
Occasionally, we may display external review scores from well-known travel websites. Rest assured, we always indicate when we include this information, ensuring transparency and providing you with a comprehensive overview.
Guidelines and Standards for Reviews
To maintain a relevant and family-friendly environment, we have guidelines and standards for reviews on DHPL Travels. These guidelines apply to all comments, regardless of their tone. Here are the key principles we uphold:
- Contributions should be travel-related and helpful, aiming to assist others in making informed decisions.
- Personal, political, ethical, or religious commentary is not suitable for our platform.
- Promotional content will be removed, and any issues related to DHPL Travels’ services should be directed to our dedicated Customer Service or Accommodation Service teams.
- Contributions should consider our global audience, avoiding profanity and creative spelling that attempts to bypass language filters.
- Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activities are not permitted.
- All content should be genuine, original, and unbiased, reflecting your personal experience. DHPL Travels’ property partners are prohibited from posting on behalf of guests or offering incentives in exchange for reviews.
- Respecting the privacy of others is essential to us. We make every effort to obscure personal details such as email addresses, phone numbers, website addresses, and social media accounts.
- The opinions expressed in reviews are solely those of DHPL Travels’ customers and properties. Please note that DHPL Travels does not accept responsibility or liability for any reviews or responses. As a distributor, DHPL Travels is not obligated to verify the content but endeavors to provide a safe and trustworthy platform for our users.
- By default, reviews are sorted based on the review date and other relevant criteria, such as language, reviews with text, and non-anonymous reviews. Additional sorting options may be available to further customize your search experience.
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