H20 Hotel Nuwara Eliya

Unbiased and Reliable Reviews for DHPL Travels

At DHPL Travels, we take our customers’ satisfaction seriously. That’s why we provide you with detailed and trustworthy reviews for every accommodation on our platform. Each review comes with an overall score, which is calculated by adding up individual review scores and dividing them by the total number of reviews received. Along with the overall score, guests can also rate specific aspects like location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores are submitted independently, ensuring an unbiased assessment.

Genuine Reviews from Genuine Guests

We encourage our customers to share their experiences honestly. Whether you’ve stayed at the accommodation or simply visited the property, you can leave a review if you booked through our platform. And if you ever need to edit a review you’ve already submitted, our Customer Service team is here to assist you.

To maintain the integrity of our platform, we have dedicated people and automated systems that specialize in detecting and removing fake reviews. If any suspicious activity comes to your attention, please report it to our Customer Service team for a thorough investigation by our fraud team.

Our Review Publishing Policy

We value all our customers’ opinions, both positive and negative. However, there are certain cases where we cannot publish a review. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.

In order to ensure that the reviews stay relevant, we only accept submissions within 3 months of checkout. Additionally, reviews that are 36 months old or belong to properties with a change of ownership may no longer be displayed.

The Power of Guest Feedback

At DHPL Travels, we believe in providing a platform for open communication between accommodations and guests. That’s why accommodations have the option to reply to reviews. It allows them to address any concerns or express their gratitude for the feedback received.

Sort and Filter for a Personalized Experience

When browsing through multiple reviews, the most recent ones will be displayed first, considering factors like language and the presence of comments. You can further enhance your search by using our sorting and filtering options. Sort the reviews by time of year, review score, and more to find the information that matters most to you.

Guidelines and Standards for Reviews

To maintain the quality and relevance of our content, we adhere to guidelines and standards that prioritize unbiased and family-friendly reviews. We encourage helpful contributions related to travel experiences, ensuring that personal, political, ethical, and religious commentary is avoided. Promotional content is strictly prohibited, and any issues related to our services should be directed to our dedicated Customer Service or Accommodation Service teams.

To create a welcoming environment for a global audience, we expect all contributions to be free from profanity or any form of hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promotion of illegal activities.

We value genuine and unique experiences shared by our guests. Reviews are most valuable when they are original and unbiased. We do not allow property partners to post on behalf of guests or offer incentives for reviews. Negative reviews submitted with the intention of damaging a competitor’s reputation will not be tolerated.

Your Privacy Matters

At DHPL Travels, we prioritize the privacy of our users. We make an effort to obscure personal details such as email addresses, telephone numbers, website addresses, social media accounts, and similar information.

The opinions expressed in reviews are solely those of our customers and properties. They do not reflect the views of DHPL Travels. We do not accept responsibility or liability for any reviews or responses. It’s important to note that DHPL Travels is a distributor of these comments and responses and not a publisher. Therefore, we have no obligation to verify the accuracy of the content.

By default, reviews are sorted based on the date of submission and additional criteria to ensure the most relevant reviews are displayed. We offer various sorting options to cater to your specific needs, such as sorting by the type of traveler or review score.

Translations Disclaimer

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For an unforgettable travel experience, book with DHPL Travels at DHPL Travels.

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