Welcome to Green View Safari Resort! We value the feedback of our guests and strive to provide a comprehensive review system that reflects their experiences. In this article, we will explain how our review scoring works, the guidelines for submitting reviews, and our commitment to maintaining the authenticity and integrity of our platform.
How Review Scoring Works
At Green View Safari Resort, we use a review scoring system that ranges from 1 to 10. To determine the overall score, we aggregate all the review scores and divide the total by the number of reviews received. Additionally, guests have the option to provide subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are independent of each other and do not have a direct connection.
Guest Reviews and Editing
If you have booked and stayed at an accommodation through our platform, or even visited the property without staying, you can review and share your experience. Should you need to make edits to a review you have already submitted, please contact our Customer Service team for assistance.
Detection of Fake Reviews
To ensure the integrity of our platform, we have a dedicated team and automated systems in place to identify and eliminate any fake reviews that may be submitted. Any fake reviews found will be promptly deleted, and if necessary, appropriate actions will be taken against the responsible party. If you come across any suspicious content, please report it to our Customer Service team, and our fraud team will investigate the matter.
Review Content Guidelines
Our goal is to publish every review we receive, both positive and negative. However, to maintain a safe and respectful environment for our users, we have certain guidelines in place. Reviews that include or refer to the following types of content will not be displayed:
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g., emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or violence
- Spam and fake content
- Animal cruelty
- Impersonation (claiming to be someone else)
- Any violation of our review guidelines
Review Timeframe and Display
To ensure the relevance of reviews, we accept submissions within three months of checking out. Reviews older than 36 months or for accommodations that have experienced a change of ownership may no longer be displayed. Accommodations also have the option to respond to reviews, fostering open communication between guests and management.
Sorting and Filtering Reviews
When multiple reviews are available, we prioritize the most recent ones, taking into account other factors such as language, whether the review includes comments, and more. Our platform provides sorting and filtering options, allowing you to organize reviews based on time of year, review score, and other criteria.
Guidelines and Standards for Reviews
At Green View Safari Resort, we adhere to guidelines and standards that are designed to maintain the relevance and family-friendly nature of the content on our platform. These guidelines apply to all comments, regardless of their tone. Here are some key points to keep in mind:
- Contributions should be travel-related and provide helpful and detailed information for other users.
- Personal, political, ethical, or religious commentary should be avoided. Promotional content will be removed, and any issues related to the services provided by Green View Safari Resort should be directed to our Customer Service or Accommodation Service teams.
- Contributions should be suitable for a global audience. Please refrain from using profanity or attempting to circumvent language filters. Comments or media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
- All content should be genuine and unique to each guest’s experience. Reviews hold the most value when they are original and unbiased. Property partners of Green View Safari Resort are prohibited from posting on behalf of guests or offering incentives in exchange for reviews. Negative reviews submitted with the intention of harming competitors will not be tolerated.
- Respect the privacy of others. Green View Safari Resort will take measures to protect the privacy of individuals by obscuring email addresses, phone numbers, website addresses, social media accounts, and similar details.
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We appreciate your feedback and encourage you to share your experiences at Green View Safari Resort. Your valuable input helps us maintain the quality and authenticity of our services. Book your unforgettable stay with us now and explore the beauty of nature at its finest!