Are you planning a trip to Kandy and looking for a comfortable and reliable hotel? Look no further than Green View Hotel Kandy. Our hotel offers a delightful stay with top-notch services and amenities. In this article, we will provide you with all the important information you need to know about our hotel.
Review Guidelines and Standards
At Green View Hotel Kandy, we strive to maintain high standards of quality and ensure that our guests have a memorable experience. To achieve this, we follow strict review guidelines and standards. These guidelines help us ensure that the content provided by our guests is relevant, reliable, and trustworthy.
Guest Reviews
We value the opinions of our guests and encourage them to share their thoughts and experiences with us. Each review is given a score between 1 and 10. To calculate the overall score, we add up all the review scores and divide the total by the number of reviews received. Guests can also provide separate subscores in important areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores and overall scores are submitted independently, without any direct link between them.
Authenticity and Fraud Detection
The credibility of our reviews is of utmost importance to us. We have dedicated teams, both human and automated, that specialize in detecting and removing fake reviews from our platform. If we come across any suspicious content, we take immediate action and delete them, if necessary. We also encourage our guests to report anything they find suspicious to our Customer Service team so that our fraud team can investigate further.
Review Content
While we strive to publish every review, positive or negative, there are certain types of content that we do not display. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card information), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines. We ensure that the reviews we display are relevant and adhere to our guidelines.
Timeframe for Reviews
To maintain the relevance of our reviews, we accept reviews that are submitted within 3 months of checking out. We may also stop showing reviews that are 36 months old or if the property undergoes a change of ownership.
Hotel Responses
At Green View Hotel Kandy, we believe in maintaining open communication with our guests. Therefore, we allow accommodations to respond to reviews. This enables us to address any concerns or provide additional information as needed.
Guidelines and Standards for Reviews
Our guidelines and standards are designed to ensure that the content on our platform remains relevant and family-friendly, without limiting expression or strong opinions. These guidelines apply to all comments, regardless of their tone.
Travel-related Contributions
Contributions should be travel-related and offer detailed information that helps others make better decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary in your reviews. Furthermore, promotional content will be removed, and any issues concerning our services should be directed to our Customer Service or Accommodation Service teams.
Global Audience
We aim to create a global community of travelers, so we kindly ask you to avoid using profanity or attempting to mask profanity with creative spelling in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
Genuine and Unique Content
We value genuine and unbiased reviews. Your contributions should be original and reflect your personal experience. We do not allow property partners to post on behalf of guests or offer incentives in exchange for reviews. We maintain a zero-tolerance policy when it comes to submitting negative reviews with the intention of bringing down the rating of a competitor.
Respect for Privacy
Respecting the privacy of others is crucial to us. We make every effort to obscure personal details such as email addresses, telephone numbers, website addresses, social media accounts, and other similar information.
Opinions Expressed
The opinions expressed in reviews are those of our customers and properties, and do not necessarily reflect the views of Green View Hotel Kandy. We do not accept responsibility or liability for any reviews or responses. As a distributor, we do not have an obligation to verify the content, but we strive to provide the most relevant reviews based on additional criteria such as language, reviews with text, and non-anonymous reviews. We may also include external review scores from well-known travel websites, clearly indicating when we do so.
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At Green View Hotel Kandy, we are committed to providing exceptional service and maintaining transparency with our guests. Book your stay with us and experience the comfort and hospitality that we have to offer. For more information, visit DHPL Travels.
