Unveiling the Essence of Guest Reviews
At DHPL Travels, we understand the importance of guest reviews in helping you make informed travel decisions. To facilitate this, we have designed a comprehensive review system that provides you with valuable insights into every aspect of your accommodation experience.
Review Scores and Subscores
Our review scores range from 1 to 10, representing the collective feedback from our esteemed guests. To calculate the overall score, we sum up all the individual review scores and divide by the total number of reviews received. In addition, guests have the option to provide separate subscores for essential factors such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s worth noting that subscores and overall scores are submitted independently and are not directly linked.
To ensure the integrity of our review system, we employ a combination of human expertise and automated systems to detect and remove any fake reviews. If any suspicious activity is identified, our dedicated fraud team investigates promptly. We greatly appreciate the vigilance of our community in reporting any concerns to our Customer Service team, enabling us to take swift action.
Transparent Reviews Policy
We strive to publish all reviews, whether positive or negative, for a balanced representation of our properties. However, certain content falls outside the scope of our guidelines, such as politically sensitive comments, promotional material, illegal activities, personal or sensitive information, explicit language, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, and impersonation. We are committed to maintaining a safe and respectful platform for all users.
Timeliness and Relevance
To ensure the relevance of our reviews, we accept submissions within 3 months of checking out. Reviews older than 36 months may be phased out, and reviews may also be impacted by changes in property ownership.
We believe in fostering a constructive dialogue between accommodations and guests. As such, accommodations have the option to respond to reviews, creating an open and engaging platform.
Sorting and Filtering
When browsing through multiple reviews, the most recent ones appear at the top, taking into account various factors such as language, presence of comments, and ratings. To enhance your browsing experience, you can also sort and filter reviews based on time of year, review score, and more.
Credibility and Standards
At DHPL Travels, we adhere to the highest standards of Expertise, Authoritativeness, Trustworthiness, and Experience (E-E-A-T) in line with industry best practices. We prioritize Your Money or Your Life (YMYL) content, ensuring that our website provides reliable and accurate information for your travel decisions.
Guided by Integrity
Our guidelines and standards are designed to maintain a family-friendly environment while encouraging open expression and diverse opinions. We kindly request that contributions remain travel-related and avoid personal, political, ethical, or religious commentary. Booking.com’s services-related concerns should be directed to our dedicated Customer Service or Accommodation Service teams.
A Global Perspective
With our diverse global audience in mind, we kindly ask that all contributions be appropriate and refrain from using profanity or creative spelling intended to imply profanity, regardless of language. Our platform strictly prohibits hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities.
Genuine and Unique Contributions
We value genuine and unbiased reviews that are unique to each guest’s experience. Contributions should reflect your authentic perspective and should not be influenced by accommodation partners. We do not tolerate attempts to manipulate ratings by submitting negative reviews for competitors’ properties.
To uphold the privacy of our users, Booking.com takes precautions to obscure email addresses, phone numbers, website addresses, social media accounts, and similar details.
A Customer-Driven Platform
We would like to emphasize that the opinions expressed in contributions solely belong to DHPL Travels customers and properties, and not to DHPL Travels itself. As a distributor, DHPL Travels is not responsible for the content of reviews or responses. We act as a platform for sharing these comments and responses without assuming any liability or obligation to verify their accuracy.
Unlock the Power of Reviews
By default, our reviews are sorted based on their date and additional criteria to display the most relevant feedback. You have the option to customize the sorting based on your preferences, including language, reviews with text, and non-anonymous reviews. Depending on your needs, we may offer additional sorting options to help you find the perfect accommodation.
We make every effort to provide accurate translations for your convenience. However, please note that translations powered by Google are subject to disclaimers regarding accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
DHPL Travels invites you to explore the Green View Holiday Resort and discover the perfect haven for your next getaway. Plan your trip now and experience the magic firsthand.