Introduction
At Green Valley Holiday Resort, we value the feedback of our guests. Each review score is on a scale from 1 to 10. To calculate the overall score, we add up all the review scores and divide the total by the number of reviews received. Guests have the option to provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently and do not have a direct link between them.
Writing Reviews
If you have stayed at Green Valley Holiday Resort, you can write a review for the accommodation through our platform. However, even if you did not stay at the property but still had an experience there, you can still leave a review. Should you wish to edit a review you have already submitted, please contact our Customer Service team for assistance.
Detection of Fake Reviews
We have a dedicated team of experts and automated systems that specialize in identifying and removing fake reviews from our platform. Should we find any fraudulent reviews, we take immediate action, including deleting the reviews and potentially pursuing further measures against those responsible. We encourage anyone who notices anything suspicious to report it to our Customer Service team so that our fraud team can investigate accordingly.
Our Review Policy
Our goal is to publish a balanced range of reviews, both positive and negative. However, there are certain types of content that we cannot display. This includes politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card information), swear words, sexual references, hate speech, discriminatory remarks, threats, references to violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.
Review Relevance and Timeframe
To ensure the relevance of reviews, we only accept submissions within 3 months of checking out. Additionally, we may cease displaying reviews that are over 36 months old or if there has been a change of ownership for the accommodation.
Accommodation Responses and Review Sorting
At Green Valley Holiday Resort, we allow accommodations to respond to reviews. We value the feedback from our guests and believe in open communication.
When viewing multiple reviews, the most recent ones are displayed at the top, taking into account various factors such as language and whether the review contains comments or solely a rating. You also have the option to sort and filter the reviews by the time of year, review score, and more.
Guidelines and Standards for Reviews
At Green Valley Holiday Resort, we have guidelines and standards in place to ensure the content on our platform remains relevant and family-friendly, while still encouraging freedom of expression and diverse opinions. These guidelines apply to all comments, regardless of their tone.
- Contributions should be travel-related and should help others make informed decisions.
- Please refrain from including personal, political, ethical, or religious commentary. Additionally, avoid promotional content and direct any issues concerning our services to our Customer Service or Accommodation Service teams.
- Contributions should be suitable for a global audience. Please be mindful of your language and avoid profanity or attempts to bypass censorship.
- Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities are strictly prohibited.
- All content should be genuine, original, and unbiased. We value honest and impartial reviews. Accommodation partners are not allowed to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention of damaging the reputation of competitors.
- The privacy of individuals should be respected. Booking.com makes an effort to protect personal details such as email addresses, telephone numbers, website addresses, social media accounts, and similar information.
- The opinions expressed in reviews are those of our customers and properties, and not of Green Valley Holiday Resort or Booking.com. Booking.com serves as a distributor and does not verify the content of reviews, nor does it assume any responsibility or liability for them.
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DHPL Travels: Visit Green Valley Holiday Resort
