When it comes to choosing the perfect accommodation for your travels, reviews play a vital role. At DHPL Travels, we understand that every traveler seeks honest opinions and valuable insights. That’s why we have a comprehensive system in place to ensure that the reviews you encounter are genuine and trustworthy.
The Art of Review Scoring
Each review score received by our platform falls between 1 and 10. We calculate the overall score by adding up all the review scores and dividing the total by the number of scores received. Our guests have the freedom to provide separate subscores for essential aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores and the overall score are submitted independently, without any direct link between them.
Trust and Transparency
To maintain the integrity of our reviews, we have a dedicated team and automated systems in place to identify and eliminate any fake reviews from our platform. If we come across any suspicious activity, we promptly delete the fraudulent reviews and take necessary action against those responsible. As part of our commitment to transparency, we encourage our guests to report any suspicious activity they encounter, allowing our fraud team to conduct thorough investigations.
The Power of Reviews
We value each and every review we receive, as they offer invaluable insights for fellow travelers. Our aim is to publish both positive and negative reviews, creating a balanced and informative platform. However, there are certain guidelines we adhere to in order to maintain the authenticity and relevance of the content.
What We Don’t Publish
Reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation are not displayed on our platform. Furthermore, any violation of our review guidelines is not tolerated.
Timeliness and Relevance
To ensure the reviews remain up-to-date and relevant, we only accept reviews submitted within 3 months of checking out. Additionally, we may stop displaying reviews that are older than 36 months, or if the property undergoes a change of ownership.
Creating a Dialogue
At DHPL Travels, we believe in fostering communication between guests and accommodations. That’s why accommodations have the opportunity to reply to reviews, further enhancing the transparency and accountability of the review process.
Unveiling the Most Recent
When browsing through multiple reviews, you’ll find the most recent ones at the top. Various factors, such as language, presence of comments, and overall rating, contribute to the sorting order. You also have the freedom to sort and filter reviews based on the time of year, review score, and more.
Embracing External Perspectives
As an additional resource, we occasionally display external review scores from well-known travel websites. Rest assured, we always make it clear when we do so, ensuring transparency and offering a wider perspective.
Guidelines and Standards for Reviews
To maintain a relevant and family-friendly environment, we have set guidelines and standards for the content on DHPL Travels. These guidelines apply to all comments, regardless of their tone.
Contributions should primarily focus on travel-related topics. The most helpful reviews provide detailed insights that assist other travelers in making informed decisions. Personal, political, ethical, or religious commentary should be avoided. Any concerns or issues related to DHPL Travels’ services should be directed to our dedicated Customer Service or Accommodation Service teams.
We strive to cultivate a global audience and welcome contributions from travelers worldwide. We kindly request that you refrain from using profanity or attempting to bypass language filters with creative spelling. Comments and media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promotion of illegal activities are strictly prohibited.
Genuine and Original Content
We value genuine and unbiased reviews that reflect the unique experiences of our guests. Your contributions should be authentic and reflect your personal perspective. Property partners affiliated with DHPL Travels should refrain from posting on behalf of guests or offering incentives in exchange for reviews. We strongly discourage any attempts to manipulate ratings by submitting negative reviews about competitors.
Respect for the privacy of others is of utmost importance to us. As such, we take measures to obscure contact details, including email addresses, telephone numbers, website addresses, social media accounts, and similar information.
The opinions expressed in reviews belong to our esteemed guests and do not necessarily reflect the views of DHPL Travels. We assume no responsibility or liability for the content of reviews or responses. While we distribute these comments and responses, we do not verify their accuracy and act solely as a distributor.
We understand the importance of language accessibility. To facilitate cross-cultural understanding, we offer translations powered by Google. However, please note that Google is solely responsible for the accuracy, reliability, and any implied warranties related to these translations.
At DHPL Travels, our commitment to transparency, authenticity, and utmost guest satisfaction forms the cornerstone of our review system. So embark on your travel journey with confidence, knowing that our reviews deliver an authentic and comprehensive perspective. Visit DHPL Travels to explore the world of genuine experiences and make your travel dreams a reality. DHPL Travels