The Essence of Review Scores
At DHPL Travels, we understand the importance of review scores in helping you make informed choices. Each review score ranges from 1 to 10, and to calculate the overall score, we add up all the individual review scores and divide them by the total number of reviews received. Guests have the option to provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s worth noting that subscores and overall scores are submitted independently, with no direct correlation between them.
Sharing Your Experience
If you have booked accommodation through our platform and stayed there, or even if you visited the property without actually staying, you can leave a review. Should you ever need to edit a review you have already submitted, our dedicated Customer Service team is here to assist you.
Combatting Fake Reviews
At DHPL Travels, we have a team of specialists and automated systems that are trained to detect and eliminate fake reviews from our platform. If we come across any suspicious reviews, we promptly remove them and take appropriate action against those responsible. We greatly appreciate your help in maintaining the authenticity of our reviews. If you notice anything questionable, please report it to our Customer Service team, and our fraud experts will investigate the matter thoroughly.
Our Review Guidelines
We strive to publish all reviews, whether positive or negative, as we value your feedback. However, to ensure a safe and respectful environment, we refrain from displaying reviews that contain or refer to the following:
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g., emails, phone numbers, credit card details)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or violence
- Spam and fake content
- Animal cruelty
- Impersonation (claiming to be someone else)
- Any violation of our review guidelines.
Keeping Reviews Relevant
To maintain the relevance of our reviews, we generally accept submissions that are made within 3 months of checking out. Reviews older than 36 months may no longer be displayed, or if the accommodation has changed ownership.
Engaging with Reviews
Accommodations have the opportunity to respond to reviews, fostering open communication and addressing any concerns raised by guests.
Sorting and Filtering Reviews
When multiple reviews are available, the most recent ones take precedence, considering factors such as language, whether they contain comments, or are solely ratings. You have the flexibility to sort and filter reviews based on the time of year, review score, and more.
External Review Scores
Occasionally, we may display external review scores from other reputable travel websites. Rest assured, we always clearly indicate when these scores are shown.
Guidelines and Standards for Reviews
DHPL Travels is committed to upholding the highest standards for our reviews, ensuring they remain relevant and family-friendly. These guidelines apply regardless of the comment’s tone and include the following principles:
Travel Relevance
Contributions should focus on travel-related experiences. The most helpful contributions are detailed, providing valuable insights to assist fellow travelers. Please refrain from including personal, political, ethical, or religious commentary. Promotional content is strictly prohibited, and any issues related to our services should be directed to our Customer Service or Accommodation Service teams.
Global Audience Suitability
To cater to a global audience, please avoid the use of profanity or attempts to mask profanity with creative spelling, regardless of the language used. We do not permit comments or media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities.
Authenticity and Uniqueness
We highly value authenticity and impartiality in our reviews. They are most valuable when they are original and unbiased. We encourage you to express your genuine experiences and opinions. Accommodation providers affiliated with DHPL Travels should not post on behalf of guests or offer incentives for reviews. We do not tolerate attempts to manipulate ratings by submitting negative reviews about competitors.
Respect for Privacy
At DHPL Travels, we respect the privacy of all individuals. We make every effort to safeguard personal information such as email addresses, phone numbers, website URLs, social media accounts, and related details.
Opinions Expressed
The opinions expressed in reviews are solely those of DHPL Travels customers and properties, and do not reflect the views of DHPL Travels. We assume no responsibility or liability for any reviews or responses. As a distributor, we do not verify the content but strive to publish comments and responses that are fair and constructive. By default, reviews are sorted based on review date and other relevant criteria, including language, the presence of written comments, and non-anonymity. Additional sorting options may be available, such as by traveler type or review score.
Translations Disclaimer
Please note that translations provided by Google are used on our platform. However, Google disclaims all warranties related to these translations, including accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
DHPL Travels aims to be your trusted source of information, ensuring you have a memorable and enjoyable travel experience. For more details, visit DHPL Travels.
