Introduction
At DHPL Travels, we strive to provide you with the best travel experience possible. To ensure transparency and authenticity, we have implemented a comprehensive review system that allows guests to share their experiences. In this article, we will explain how review scores are calculated and provide you with guidelines for submitting reviews.
Understanding Review Scores
Each review score is rated on a scale of 1 to 10. To determine the overall score, we calculate the average of all the review scores we receive. Additionally, guests can provide separate subscores in key areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently, without any direct link between them.
Submitting a Review
If you have booked accommodation through our platform and stayed there, you are eligible to review it. Even if you didn’t stay at the property but visited it, you can still share your feedback. Should you need to edit a review you have already submitted, simply reach out to our Customer Service team for assistance.
Ensuring Authenticity
To maintain the integrity of our review system, we have a dedicated team and automated tools in place to detect and remove any fake reviews. If we come across any suspicious activity, we take immediate action by deleting these reviews and, if necessary, implementing appropriate measures against those responsible. We also encourage our users to report any suspicious content to our Customer Service team for further investigation.
Review Publication Guidelines
We value every review we receive, whether positive or negative. However, we do have certain criteria in place, and we cannot display reviews that include or reference politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Additionally, any violation of our review guidelines will result in the non-publication of the review.
Timeliness of Reviews
To ensure the relevance of our reviews, we accept submissions within 3 months of checking out. Furthermore, we may stop displaying reviews that are older than 36 months or if there has been a change of ownership of the accommodation.
Accommodation Responses
At DHPL Travels, we encourage accommodations to respond to guest reviews. This allows for open communication and provides an opportunity for accommodations to address any concerns or express gratitude for positive feedback.
Sorting and Filtering Reviews
When multiple reviews are available, we prioritize the most recent ones but take into account various factors such as language, rating, and the presence of comments. To enhance your browsing experience, you can sort and filter reviews based on the time of the year, review score, and other relevant criteria.
Review Guidelines and Standards
To maintain a relevant and family-friendly environment, we have established guidelines and standards for reviews. These guidelines apply regardless of the tone of the comment. Contributions should be related to travel experiences, offering helpful insights and aiding others in making informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any concerns or issues related to our services should be directed to our Customer Service or Accommodation Service teams.
Global Audience Consideration
Considering our global audience, we kindly ask that you avoid using profanity or attempting to bypass our profanity filter through creative spelling, regardless of the language used. We do not tolerate comments or media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities.
Genuine and Unique Contributions
We highly value genuine and unbiased reviews that reflect the unique experiences of our guests. Your contributions should be original and honest. Accommodation partners affiliated with DHPL Travels are not allowed to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention of bringing down the rating of a competitor.
Respect for Privacy
Respecting the privacy of others is of utmost importance to us. To safeguard personal information, we make every effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details in our published content.
Customer and Property Perspective
Please note that the opinions expressed in contributions belong solely to our customers and properties, and do not represent the views of DHPL Travels. We do not accept responsibility or liability for the content of reviews or responses. As a distributor, we are not obligated to verify the accuracy of the comments and responses published on our platform.
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DHPL Travels is committed to providing a trustworthy and enjoyable travel experience. We hope that this article has shed light on our review system and guidelines. Start planning your next adventure with DHPL Travels today! DHPL Travels
