Introduction
At Grand Udawalawe Safari Resort, we prioritize the satisfaction and feedback of our valued guests. Our review system takes into account various aspects, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Each review score is rated between 1 and 10. To calculate the overall score, we aggregate all the review scores and divide the total by the number of reviews received. It’s important to note that the subscores and overall scores are submitted independently by our guests, with no direct link between them.
Reviewing Your Accommodation
Guests can provide a review for an accommodation they have booked through our platform, whether they stayed at the property or not. Should you wish to edit a submitted review, please reach out to our Customer Service team who will be happy to assist you.
Detection of Fake Reviews
We employ a combination of dedicated personnel and automated systems to meticulously identify and eliminate any fake reviews submitted to our platform. Any falsified content discovered is promptly removed, and appropriate action is taken against those responsible. If you come across any suspicious reviews, we encourage you to report them to our Customer Service team. Our specialized fraud team will thoroughly investigate the matter.
Review Guidelines
As much as we value transparency, there are certain guidelines we adhere to. We make an effort to publish every review we receive, regardless of its sentiment. However, we reserve the right to exclude reviews that contain politically sensitive comments, promotional content, references to illegal activities, personal or sensitive information, offensive language, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Timeliness of Reviews
To ensure relevancy, we only accept reviews submitted within 3 months of check-out. Reviews that are 36 months old or referring to a property that has undergone a change of ownership may no longer be displayed.
Accommodation Response
We encourage accommodations to engage with their guests by allowing them to respond to reviews. This open line of communication adds to the overall value of the review process.
Sorting and Filtering
When viewing multiple reviews, we prioritize the most recent ones. However, other factors, including language, rating, and comments, are also taken into consideration. You have the option to sort and filter reviews based on the time of year, review score, and more.
External Review Scores
Occasionally, we may display external review scores from well-known travel websites to provide additional information. However, we always make it clear when this is the case.
Guidelines and Standards for Reviews
Our guidelines and standards are designed to maintain the relevance and family-friendly nature of the content on our platform. They apply irrespective of the comment’s tone.
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Travel-Related Contributions: Contributions should be related to travel and offer helpful insights to assist others in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed. If you have any issues regarding Booking.com’s services, please direct them to our Customer Service or Accommodation Service teams.
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Appropriateness for a Global Audience: Contributions should be appropriate for a global audience and should not include profanity or creative spelling with the intention of disguising profanity in any language. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities are strictly prohibited.
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Genuine and Unique Content: We highly value original and unbiased reviews that truly reflect the experiences of our guests. Your contribution should accurately represent your personal experience. Property partners of Booking.com are not permitted to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate attempts to tarnish the reputation of competitors through the submission of negative reviews.
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Respect for Privacy: We respect the privacy of individuals and make every effort to conceal email addresses, phone numbers, website addresses, social media accounts, and similar personal details.
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Expressions of Opinion: The opinions expressed in contributions are those of Booking.com customers and properties. They do not necessarily represent the views or opinions of Booking.com. We do not assume any responsibility or liability for reviews or responses. Please note that Booking.com acts as a distributor, not a publisher of these comments and responses, and has no obligation to verify the accuracy of the translations.
Conclusion
At Grand Udawalawe Safari Resort, we maintain a commitment to maintaining the highest standards of integrity and credibility with our review system. We appreciate the trust our guests place in us and strive to continuously improve their experience. Your feedback is invaluable to us in our pursuit of excellence. Book your stay at DHPL Travels today and experience the beauty of Udawalawe in comfort and style.
