At DHPL Travels, we are committed to providing travelers with reliable and trustworthy information. That’s why we present to you our expertly curated review of the Grand Rovinka Hotel. Before we dive into the details, let’s understand how we calculate our review scores and the credibility measures we have in place.
How Review Scores are Calculated
Each review score for the Grand Rovinka Hotel falls between 1 and 10. To determine the overall score, we aggregate all the individual review scores and divide that total by the number of reviews received. Guests have the opportunity to provide separate subscores for essential aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores and the overall scores are submitted independently, with no direct correlation between them.
If you have booked and stayed at the Grand Rovinka Hotel through our platform, you are welcome to share your experience and write a review. However, even if you did not stay at the property but visited it, you can still submit a review. Should you need to make any changes to a review you have already submitted, kindly reach out to our Customer Service team, and they will be happy to assist you.
At DHPL Travels, we take credibility seriously. We employ dedicated teams and advanced systems to detect any fraudulent reviews submitted to our platform. If we come across any such reviews, we promptly delete them and, if necessary, take appropriate action against the responsible individuals. We also encourage our users to report any suspicious activity to our Customer Service team, enabling our fraud unit to conduct a thorough investigation.
Our Review Guidelines
Our goal is to provide a platform where all reviews, both positive and negative, can be showcased. However, to ensure a quality experience for all users, we do not display reviews that include or reference politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Review Timeframe and Display
To maintain relevance, we only accept reviews submitted within 3 months of the check-out date. Additionally, reviews may cease to appear after 36 months or if the accommodation undergoes a change of ownership. We believe in transparency, so you can be assured that whenever external review scores from well-known travel websites are displayed, we will clearly indicate their origin.
Accommodation Response and Review Sorting
The Grand Rovinka Hotel has the opportunity to respond to reviews, providing a balanced perspective for potential guests. When browsing through multiple reviews, the most recent ones will be presented first, taking other factors into account such as language and whether the review not only includes a rating but also comments. You can easily sort and filter the reviews by time of year, review score, and other relevant criteria.
Guidelines and Standards for Reviews
To maintain the quality and family-friendly nature of content on DHPL Travels, we have established guidelines and standards for reviews. The objective is to encourage helpful and detailed contributions while avoiding personal, political, ethical, or religious commentary. Promotional content will be promptly removed, and any concerns regarding DHPL Travels’ services should be directed to our dedicated Customer Service or Accommodation Service teams. We kindly request that our global audience refrains from using profanity or attempts at creative spelling to mimic profanity in any language. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities are strictly prohibited. We value original and unbiased content that reflects the genuine experience of our guests. Property partners affiliated with DHPL Travels should refrain from posting on behalf of guests or offering incentives in exchange for reviews. We do not tolerate attempts to diminish the reputation of competitors through negative reviews.
Protection of Privacy
Respecting the privacy of others is paramount at DHPL Travels. We take every effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and related details.
Disclaimer for Translations
Please note that translations provided by Google may be present in our service. Google disclaims all warranties, including accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, related to these translations.
At DHPL Travels, we strive to offer unparalleled information and services to travelers. Discover the enchantment of the Grand Rovinka Hotel by booking your next adventure through DHPL Travels.