Grand Beach Hotel Negombo


At DHPL Travels, we understand the importance of reviews in helping travelers make informed decisions. That’s why we have a comprehensive system in place to ensure the credibility and relevance of the reviews on our platform.

How Review Scores are Calculated

Each review score on our platform ranges from 1 to 10. To determine the overall score, we aggregate all the individual review scores and divide that total by the number of reviews received. Guests have the opportunity to provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently, without any direct link between them.

Reviewing an Accommodation

If you have booked accommodation through DHPL Travels and stayed at the property, or even if you visited the property without staying, you can review it on our platform. If you need to edit a review you have already submitted, simply reach out to our Customer Service team, and they will assist you.

Detection of Fake Reviews

We have a dedicated team of professionals and automated systems that specialize in detecting fake reviews. If we come across any suspicious reviews, we promptly delete them and, if necessary, take appropriate action against the responsible parties. We encourage our users to report any suspicious content to our Customer Service team so that our fraud team can thoroughly investigate.

Review Guidelines

We value all feedback, whether positive or negative, and strive to publish as many reviews as possible. However, we do have certain guidelines in place to ensure the relevance and appropriateness of the reviews. We do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.

Review Timeframe

To maintain the relevance of reviews, we generally accept reviews that are submitted within 3 months of checking out. Reviews that are older than 36 months or accommodations that undergo a change in ownership may no longer be displayed.

Accommodation Responses

At DHPL Travels, we believe in fostering open communication between guests and accommodations. Hence, accommodations have the option to reply to reviews.

Sorting and Filtering Reviews

When multiple reviews are available, we prioritize the most recent ones at the top. However, additional factors such as language and whether the review includes comments or is solely a rating may also influence the sorting. To facilitate your search, you can sort and filter reviews by the time of year, review score, and other criteria.

External Review Scores

Occasionally, we may display external review scores from well-known travel websites. Rest assured, we will always make it clear when we do so.

Guidelines and Standards for Reviews

At DHPL Travels, we adhere to strict guidelines and standards to ensure that the content on our platform remains relevant and family-friendly, while also upholding the principles of free expression and diverse opinions. Contributions should be travel-related and offer helpful insights to assist others in making informed decisions. We kindly request our users to refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any concerns or issues related to DHPL Travels’ services should be directed to our dedicated Customer Service or Accommodation Service teams.

Respect and Privacy

We strongly advocate for respectful behavior and the privacy of all individuals. To safeguard personal information, we make efforts to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.

Customer and Property Opinions

The opinions expressed in the reviews on our platform belong solely to our customers and the properties they have experienced. These opinions are not endorsed or influenced by DHPL Travels. While we strive to provide accurate and reliable translations, we would like to clarify that translations may be powered by Google and that Google disclaims all warranties, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.

Now that you know how our review system works, feel free to explore the wonderful experiences shared by fellow travelers on DHPL Travels. Plan your next adventure with confidence and let us help you create unforgettable memories.

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