Introduction
At DHPL Travels, we strive to provide the best experience for our guests. Each review score we receive is carefully calculated to ensure accuracy. We take into account various aspects, including location, cleanliness, staff, comfort, facilities, value, and free WiFi. Our guests have the opportunity to provide separate subscores in these crucial areas. It’s important to note that the subscores and overall scores are submitted independently and are not directly linked.
Reviewing Accommodations
If you have booked accommodation through our platform and have stayed there, or even if you have visited the property without actually staying, you can review and share your experience with us. If you need to make any edits to a review you have already submitted, simply reach out to our Customer Service team, and they will be happy to assist you.
Maintaining Trust and Authenticity
To ensure the utmost credibility of our platform, we have dedicated people and automated systems that specialize in detecting and eliminating fake reviews. Any fraudulent activity found on our platform is promptly deleted, and appropriate action is taken against those responsible. Our guests’ trust is of the utmost importance to us, which is why we encourage anyone who comes across suspicious content to report it to our Customer Service team. Our fraud team will thoroughly investigate the matter.
Publishing Guidelines
We believe in transparency and strive to publish all reviews we receive, whether they are positive or negative. However, to maintain a respectful and trustworthy environment, there are certain types of content that we cannot display. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, and impersonation. Additionally, any violation of our review guidelines will result in the review not being published.
Review Relevance
To ensure the relevance of reviews, we only accept those submitted within three months of the checkout date. Reviews that are older than 36 months or when the accommodation undergoes a change of ownership may no longer be displayed. Accommodations also have the option to reply to reviews, providing an opportunity for them to address any concerns or express gratitude.
Sorting and Filtering
When multiple reviews are available for a property, the most recent ones will appear at the top, taking into consideration factors such as language and whether the review contains comments or just a rating. We offer sorting and filtering options, allowing you to organize reviews based on the time of year, review score, and more. Additionally, we may show external review scores from reputable travel websites. Rest assured, we always clearly indicate when this is the case.
Guidelines and Standards for Reviews
At DHPL Travels, we have established guidelines and standards to ensure that our platform remains relevant, family-friendly, and inclusive. These guidelines apply to all comments, regardless of their tone. Contributions should be travel-related and provide helpful, detailed information to assist others in making informed decisions. We kindly request that personal, political, ethical, or religious commentary be avoided, as well as any promotional content. If you have any concerns or issues regarding our services, please reach out to our dedicated Customer Service or Accommodation Service teams.
Global Audience
To cater to our diverse audience, contributions should be appropriate for a global audience. We kindly ask that profanity and attempts to approximate profanity with creative spelling be avoided in any language. Comments and media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
Genuine and Unique Content
We value genuine and unique reviews from our guests, as these are the most valuable. We encourage you to provide original and unbiased contributions. Property partners associated with DHPL Travels are not permitted to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate any attempts to submit negative reviews with the intent to harm a competitor’s rating.
Respecting Privacy
Respecting the privacy of others is a priority at DHPL Travels. We make every effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details to protect your privacy.
Customer and Property Perspectives
The opinions expressed in contributions reflect those of DHPL Travels’ customers and properties, and not of DHPL Travels itself. We do not accept responsibility or liability for any reviews or responses. As a distributor, we are not obligated to verify the comments and responses published on our platform.
Sorting Options
By default, reviews are sorted based on the date of the review, along with additional criteria to display the most relevant reviews. Factors such as language, reviews with text, and non-anonymous reviews are taken into consideration. You might have access to additional sorting options, such as sorting reviews by the type of traveler or by score.
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DHPL Travels is committed to providing an exceptional experience for our guests. For more information, visit DHPL Travels.
