Welcome to Giritale Hotel in Sri Lanka! We are committed to providing you with an exceptional experience during your stay. Our team values your feedback, and we appreciate the time you take to share your thoughts with us. Here’s everything you need to know about reviewing your stay at Giritale Hotel.
How Do We Calculate Review Scores?
Our review scores are based on a scale of 1 to 10. To determine the overall score, we calculate the average of all the review scores received. Guests have the opportunity to provide individual subscores in important areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores are independent of the overall score and offer valuable insights into specific aspects of your stay.
Providing a Review
You can review your accommodation at Giritale Hotel if you have booked through our platform and stayed there. Even if you didn’t stay at the property but visited it, your review is still valuable to us. Should you need to edit a review that you have already submitted, kindly reach out to our dedicated Customer Service team, who will be happy to assist you.
At Giritale Hotel, we have a team of experts and automated systems dedicated to detecting and eliminating any fraudulent reviews submitted on our platform. Your trust is of utmost importance to us, which is why we take strict measures to identify and remove any fake reviews. If you come across any suspicious content, please report it to our Customer Service team, and our fraud specialists will investigate the matter promptly.
Review Guidelines and Content Standards
We aim to showcase a diverse range of reviews, both positive and negative, to give you a comprehensive understanding of the experiences shared by our guests. However, there are certain types of content that we do not display. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.
Timeliness and Relevance
To ensure the reviews remain relevant, we accept submissions that are made within three months of checking out. Reviews that are older than 36 months or pertain to a property that has undergone a change in ownership may no longer be displayed. Rest assured, we strive to keep our reviews as up-to-date as possible, giving you the most accurate and current information.
Giritale Hotel has the option to respond to reviews. We value your feedback, and our team appreciates the opportunity to address any concerns or queries you may have raised in your review. Our aim is to ensure that you have a memorable experience, and your feedback enables us to constantly improve our services.
Sorting and Filtering Reviews
When multiple reviews are available, the most recent ones are displayed at the top. However, other factors, such as language or the presence of additional comments, may also influence the sorting order. We provide sorting and filtering options that allow you to organize reviews based on the time of year, review scores, and more, enabling you to find the information that is most relevant to you.
Transparency in External Reviews
In addition to showcasing reviews from our guests, we may also display external review scores from well-known travel websites. We want to ensure complete transparency, so whenever we include these external scores, we clearly indicate their source.
Our Commitment to Quality
At Giritale Hotel, we hold ourselves to high standards to provide you with a memorable and enjoyable stay. Our guidelines and standards aim to maintain a balanced and family-friendly environment, where expression and diverse opinions are respected. We request that your contributions remain travel-related and avoid personal, political, ethical, or religious commentary. Promotional content will be removed, and any concerns related to our services should be directed to our Customer Service or Accommodation Service teams.
Your Genuine and Unique Contribution
We value your authentic and unbiased feedback. Genuine reviews are the most valuable as they provide valuable insights for fellow travelers. We kindly ask that your contribution reflects your personal experience and does not include any incentives or promotional content. It is important to note that we do not accept negative reviews that are submitted with the intention of undermining a competitor’s rating.
Privacy and Data Protection
Respecting the privacy of our guests is of utmost importance to us. We take all necessary measures to obscure personal details such as email addresses, phone numbers, website addresses, social media accounts, and similar information.
The Opinions Expressed
The opinions expressed in reviews belong to our valued guests and do not necessarily reflect the views of Giritale Hotel or Booking.com. As a distributor of these reviews and responses, Booking.com does not accept any responsibility or liability for their accuracy. Additionally, we do not verify the content but strive to present the most relevant reviews based on various criteria such as language, text-based reviews, and non-anonymous submissions. We may offer additional sorting options to enhance your browsing experience.
Please note that translations may be provided by Google. While we strive for accuracy, Google disclaims all warranties related to these translations, whether express or implied, including but not limited to accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
Frequently Asked Questions (FAQs)
How are the review scores calculated?
- Review scores are calculated based on a scale of 1 to 10 and the average of all review scores received.
Can I provide a review if I visited but didn’t stay at the property?
- Yes, your review is valuable even if you visited but didn’t stay at Giritale Hotel.
Can I edit a review I have already submitted?
- Yes, you can edit a review you have already submitted by contacting our Customer Service team.
How do you ensure the authenticity of reviews?
- We have dedicated experts and automated systems that detect and remove fake reviews.
Are there any guidelines for submitting a review?
- Yes, we have guidelines to ensure that reviews are relevant, respectful, and free from promotional content or violations.
Can the accommodation respond to reviews?
- Yes, Giritale Hotel has the option to respond to reviews and address any concerns raised.
How are reviews sorted and filtered?
- Reviews are sorted primarily by recency, but other factors such as language and additional comments may influence the order. There are also sorting and filtering options available.
Are external review scores displayed?
- Yes, we may display external review scores from well-known travel websites, clearly indicating their source.
What happens to reviews that are older or pertain to a property with a change in ownership?
- Reviews that are older than 36 months or pertain to a property with a change in ownership may no longer be displayed.
How can I report suspicious content?
- If you come across any suspicious content, please report it to our Customer Service team for investigation.
Essential Checklist for Your Journey
Before embarking on your journey to Giritale Hotel, make sure you have the following items and preparations:
- Valid travel documents (Passport, visa, etc.)
- Adequate travel insurance coverage
- Weather-appropriate clothing and accessories
- Necessary medications and prescriptions
- Travel adapters and chargers
- Cash and/or credit cards
- Maps and navigation tools
- Travel-sized toiletries
- Snacks and beverages for the journey
- Positive attitude and a spirit of adventure!
- Review scores are calculated based on individual subscores and the average of all review scores received.
- Giritale Hotel values and investigates reports of suspicious content to ensure authenticity.
- Reviews must adhere to guidelines and avoid violations or promotional content.
- Sorting and filtering options help you find relevant reviews.
- External review scores may be displayed and are clearly attributed to their source.
- Giritale Hotel can respond to reviews, addressing concerns and providing additional information.
- Your genuine and unique contribution is highly valued, and incentives for reviews are not accepted.
- Personal information is protected, and privacy is respected.
- The opinions expressed in reviews belong to guests and do not necessarily reflect the views of Giritale Hotel or Booking.com.
- Translations are provided by Google, with disclaimers regarding accuracy.
At Giritale Hotel, we are committed to providing you with a memorable and enjoyable stay. Your feedback helps us continuously improve our services and ensure that each guest has a remarkable experience. Book your stay with us today and create lasting memories at Giritale Hotel in Sri Lanka!