At DHPL Travels, we understand the importance of genuine and reliable reviews when it comes to choosing the perfect accommodation. Our review scoring system ensures that you have access to unbiased feedback from fellow travelers. Let us guide you through the key aspects of our review process and how we maintain the authenticity of our reviews.
How Review Scoring Works
To calculate the overall score of a property, we gather the review scores submitted by guests and divide the total by the number of scores received. These scores cover various crucial areas, including location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s worth noting that the overall score and the subscores are submitted independently, ensuring an honest evaluation.
To contribute to our review platform, you can submit a review for an accommodation you have booked through DHPL Travels. Even if you didn’t stay at the property, but visited it, you can still review it. Should you need to edit a review you’ve already submitted, our dedicated Customer Service team is here to assist you.
Fighting Against Fake Reviews
We take the issue of fake reviews very seriously. Our team of experts, combined with advanced automated systems, work tirelessly to identify and remove any fraudulent content. If you come across a suspicious review, please report it to our Customer Service team so that we can thoroughly investigate the matter.
Our Review Guidelines
At DHPL Travels, we strive to publish every review we receive, both positive and negative. However, there are certain criteria that reviews must adhere to. We do not display reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violations of our review guidelines.
Timeliness of Reviews
To ensure the relevance of our reviews, we accept submissions within three months of checking out. Additionally, reviews that are over 36 months old or pertain to accommodations with a change of ownership may be excluded from display.
Accommodation Responses and Sorting
DHPL Travels allows accommodations to respond to reviews, facilitating open communication and addressing any concerns. When viewing multiple reviews, the most recent ones will be prioritized, taking into account factors such as language and the presence of comments. You can also sort and filter reviews based on the time of year, review score, and more.
Credibility and Standards
Adhering to the principles of E-E-A-T and YMYL, DHPL Travels maintains high standards for reviews. We ensure that our content remains relevant, family-friendly, and inclusive, while allowing for free expression and diverse opinions. Contributions should primarily focus on travel-related experiences, avoiding personal, political, ethical, or religious commentary. We actively discourage profanity, hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities.
Genuine and Unique Reviews
Each review holds immense value to us, and we prioritize original and unbiased content. We encourage guests to share their genuine experiences, while property partners are prohibited from posting on behalf of guests or offering incentives for reviews. We also discourage any attempts to undermine competitors by submitting negative reviews.
At DHPL Travels, respecting the privacy of both guests and property owners is crucial. We make every effort to protect personal information by obscuring email addresses, phone numbers, website addresses, social media accounts, and similar details.
Please note that translations provided by Google may be available on our platform. While we strive for accuracy, reliability, and quality, Google’s translations are subject to their own terms and disclaimers. We recommend relying on original content whenever possible.
We hope this overview of our review process has been helpful. At DHPL Travels, we are committed to providing you with a trustworthy and enjoyable travel experience. Book your next adventure with us today!