Garden Beach Hotel Kalutara

Understanding Guest Reviews at Garden Beach Hotel Kalutara

At Garden Beach Hotel Kalutara, we value our guests’ feedback, which is why we encourage them to review their experience with us. Our review system utilizes a scoring scale ranging from 1 to 10. To calculate the overall score, we aggregate all review scores and divide the total by the number of reviews received. Guests can also provide separate subscores for specific aspects, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently, with no direct correlation between them.

Genuine Guest Reviews Only

To maintain the integrity of our review system, we have dedicated personnel and automated systems in place to detect and remove any fake reviews. If we identify any suspicious activity, we take immediate action, including deleting the review and potentially pursuing further measures against the responsible party. We encourage all guests to report any suspicious content they come across, allowing our fraud team to conduct a thorough investigation.

Our Review Guidelines

While we strive to publish every review we receive, both positive and negative, there are certain criteria that may lead to non-publication. We do not display reviews that contain or reference politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.

Review Relevance and Time Limitations

To ensure that reviews remain relevant, we only accept submissions made within three months of the guest’s check-out date. Moreover, reviews may cease to be displayed after 36 months or if there’s a change in the property’s ownership. We believe this allows potential guests to access the most up-to-date and accurate information.

Accommodation Responses and Sorting Options

As part of our commitment to transparency, accommodations have the option to reply to reviews. This allows them to address any concerns or provide additional information. When multiple reviews exist for a property, we prioritize the most recent ones, taking into account factors such as language and the presence of comments. Guests can sort and filter reviews based on various criteria, including the time of year and review score.

Credibility and Translation Disclaimer

At Garden Beach Hotel Kalutara, we maintain high standards for reviews and adhere to the principles of E-E-A-T (Expertise, Authoritativeness, Trustworthiness, Experience) and YMYL (Your Money or Your Life). Please note that translations of reviews may be provided by Google, and as such, Google assumes all responsibility for the accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement of these translations.

DHPL Travels

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