At DHPL Travels, we take pride in providing our guests with an exceptional experience. To ensure transparency and accuracy, we have implemented a comprehensive review system. In this article, we will shed light on how our review process works and the guidelines we follow.
Understanding Review Scores
We value the opinions of our guests and believe that every voice should be heard. For this reason, we allow guests to rate their stay on a scale of 1 to 10. To determine the overall score, we aggregate all the review scores and divide the total by the number of reviews received.
Subscores for Crucial Areas
We understand that certain aspects of a stay hold more importance to our guests. That’s why we provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores allow guests to provide more detailed feedback on specific aspects of their experience. It’s important to note that subscores are independent of the overall score.
Authenticity is Our Priority
At DHPL Travels, we have dedicated people and automated systems in place to detect and filter out any fake reviews submitted to our platform. If we identify any suspicious activity, we swiftly delete the fake reviews and take appropriate action against the responsible parties. We strongly encourage our users to report any questionable content they come across so that our fraud team can thoroughly investigate.
Our Review Guidelines
We believe in providing an open forum for our guests to express their opinions, whether positive or negative. However, to maintain the integrity of our platform, we have certain guidelines in place. We do not publish reviews that include or reference politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Timeliness and Relevance
To ensure the reviews remain relevant, we only accept reviews that are submitted within 3 months of checking out. Additionally, we may stop displaying reviews that are older than 36 months or if the accommodation undergoes a change of ownership.
Engaging with Reviews
We encourage accommodations to engage with the reviews they receive. An accommodation has the opportunity to respond to a review, creating a dialogue and addressing any concerns raised by the guests.
Sorting and Filtering Options
When browsing through multiple reviews, we prioritize the most recent ones. However, other factors such as language, presence of comments, and overall rating also influence the sorting order. To enhance your browsing experience, you can sort and filter reviews based on parameters like the time of year, review score, and more.
Transparency with External Review Scores
In some cases, we may also display external review scores from well-known travel websites. Rest assured, we clearly indicate when these scores are sourced externally.
Upholding Guidelines and Standards
We are committed to maintaining a relevant and family-friendly environment on our platform. Our guidelines and standards are designed to facilitate constructive discussions while allowing for diverse opinions. We expect contributions to be travel-related and avoid including personal, political, ethical, or religious commentary. Additionally, we do not permit profanity, hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities.
Genuine and Unbiased Contributions
We greatly value genuine and unbiased reviews. We believe that reviews are most valuable when they are original and reflect the unique experiences of our guests. Booking.com property partners are not allowed to post on behalf of guests or offer incentives in exchange for reviews. We strictly prohibit attempts to sabotage competitors by submitting false negative reviews.
At DHPL Travels, we understand the importance of privacy. We take the necessary measures to protect our users’ personal information, including email addresses, telephone numbers, website addresses, and social media accounts. We strive to maintain the highest level of confidentiality and security.
Transparency in Translation
To cater to a global audience, we provide translations powered by Google. While we strive for accuracy, we want to highlight that Google disclaims all warranties related to the translations, including but not limited to accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
We at DHPL Travels are dedicated to providing an honest and reliable platform for travel reviews. We appreciate the trust our guests place in us and strive to continuously improve our services. To learn more about our offerings, visit DHPL Travels.