At DHPL Travels, we strive to provide the best travel experience for our customers. This article will explore the review system for accommodations booked through our platform, with a specific focus on Galaxy City Hotel.
Understanding Review Scores
When it comes to review scores, we value honesty and transparency. Each review score ranges from 1 to 10. To calculate the overall score, we sum up all the review scores and divide that total by the number of reviews received. We also encourage guests to provide separate subscores in important areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that the subscores and overall scores are submitted independently without any direct connection between them.
Reviewing Your Accommodation
We believe in the power of guest feedback, which is why we allow you to review any accommodation you have booked through DHPL Travels. Whether you actually stayed at the property or simply visited, we value your opinion. If you need to make any changes to a review you’ve already submitted, feel free to reach out to our dedicated Customer Service team.
At DHPL Travels, we have a dedicated team of professionals and automated systems that specialize in detecting fake reviews submitted to our platform. If we identify any fraudulent reviews, we promptly delete them and take necessary action against the responsible parties. We also encourage our valued customers to report any suspicious reviews to our Customer Service team so that our fraud team can thoroughly investigate.
Review Guidelines and Content Standards
To maintain the credibility and integrity of our review system, we have specific guidelines and standards in place. We aim to publish both positive and negative reviews, but there are certain types of content that we cannot display. These include politically sensitive comments, promotional content, references to illegal activities, personal or sensitive information such as emails and credit card details, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, and impersonation. Any violation of our review guidelines will not be tolerated.
Timeliness of Reviews
To ensure the relevance of reviews, we generally accept reviews that are submitted within 3 months of checking out. Additionally, we may stop displaying reviews that are older than 36 months or if the accommodation undergoes a change of ownership.
We believe in fostering open communication between guests and accommodations. As such, accommodations have the option to reply to reviews. This provides an opportunity for them to address feedback and engage directly with their guests.
Sorting and Filtering Reviews
When viewing multiple reviews, we prioritize the most recent ones, taking into account various factors such as language and the presence of comments. However, you have the flexibility to sort and filter reviews based on criteria such as the time of year, review score, and more.
External Review Scores
Occasionally, we may display external review scores from well-known travel websites. Rest assured, we always make it clear when we include such scores, ensuring transparency and credibility.
Guidelines and Standards for Reviews
At DHPL Travels, we adhere to strict guidelines and standards to ensure that the content on our platform remains relevant and family-friendly. These guidelines apply regardless of the comment’s tone. Contributions should be travel-related and provide helpful and detailed insights to assist others in making informed decisions. We kindly request that you avoid personal, political, ethical, or religious commentary. Promotional content will be removed, and any issues regarding our services should be directed to our Customer Service or Accommodation Service teams. Contributions should also be appropriate for a global audience, refraining from profanity or any attempts to bypass language filters. We strictly prohibit hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities.
Genuine and Unique Content
We value genuine and unbiased reviews, as they provide the most valuable information for our customers. Your contribution should represent your personal experience and remain unique to you. Property partners of DHPL Travels are not permitted to post reviews on behalf of guests or offer incentives in exchange for reviews. We do not tolerate any attempts to manipulate ratings by submitting negative reviews for competitors.
Maintaining the privacy of our users is of utmost importance to us. We take measures to obscure personal information such as email addresses, phone numbers, website addresses, and social media accounts to protect the privacy of all parties involved.
It’s important to note that the opinions expressed in contributions belong to our valued customers and properties, not DHPL Travels. We do not accept responsibility or liability for any reviews or responses. As a distributor, we prioritize displaying reviews based on the date and other relevant criteria, such as language and the presence of text or non-anonymous reviews. We may also provide additional sorting options based on traveler types and scores, among other factors.
We utilize a translation service powered by Google to provide multi-language support. Please note that Google disclaims all warranties related to translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
DHPL Travels is committed to creating a trustworthy and reliable platform for your travel needs. For more information about our services, please visit DHPL Travels.