Understanding Review Scores at Frangipani Beach Villa
At Frangipani Beach Villa, we believe in providing our guests with a memorable experience. To help us achieve this, we ask our guests to review their stay with us. Each review score ranges from 1 to 10. To calculate the overall score, we aggregate all the review scores and divide the total by the number of reviews received.
Subscores for Important Factors
We value our guests’ opinions on crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Guests have the option to provide separate subscores for these factors. It’s important to note that the subscores and the overall scores are independently submitted by guests, with no direct link between them.
Editing and Reporting Reviews
If you have booked and stayed at our accommodation, or even visited the property without staying, you can review your experience through our platform. In case you need to edit a review you’ve already submitted, our Customer Service team is here to assist you.
Ensuring Genuine Reviews
At Frangipani Beach Villa, we have dedicated people and automated systems in place to detect any fake reviews submitted to our platform. Should any fake reviews be identified, we promptly delete them and take appropriate action against the responsible party. If you come across any suspicious content, we encourage you to report it to our Customer Service team. Our fraud team will thoroughly investigate the matter.
Review Guidelines and Content Policy
To provide a fair and reliable review system, there are certain types of content that we do not display. Our aim is to maintain a positive and respectful environment for all our guests. Therefore, we refrain from publishing reviews that contain or refer to:
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (such as emails, phone numbers, or credit card details)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or violence-related content
- Spam and fake content
- Animal cruelty
- Impersonation (when a writer claims to be someone else)
- Any violation of our review guidelines
Timeliness and Relevance of Reviews
To ensure the relevance of reviews, we accept submissions within 3 months of checking out. As time passes, we may stop displaying reviews that are older than 36 months or if there has been a change in ownership of the accommodation.
Accommodation’s Response to Reviews
At Frangipani Beach Villa, we value open communication. Accommodations have the option to respond to reviews. This allows us to address any concerns or feedback that our guests may have shared.
Sorting and Filtering Reviews
When browsing through multiple reviews, the most recent ones are displayed at the top. The order may also be influenced by factors such as language, whether it’s only a rating or includes comments, and more. For your convenience, you can sort and filter reviews based on the time of year, review score, and other criteria.
External Reviews and Transparency
Occasionally, we may include external review scores from well-known travel websites to provide a comprehensive view. Rest assured, we clearly indicate when external review scores are displayed to maintain transparency.
Guidelines and Standards for Reviews
To ensure the quality and appropriateness of content on our platform, we have strict guidelines and standards. These guidelines aim to keep the content relevant and family-friendly, without restricting expression or strong opinions. They are applicable regardless of the comment’s tone. Here are some key points:
- Contributions should be travel-related and provide helpful details for others to make informed decisions.
- Please refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed.
- Contributions should be suitable for a global audience. Avoid using profanity or trying to mask it with creative spelling. Hate speech, discriminatory remarks, threats, sexually explicit content, violence, and promotion of illegal activities are strictly prohibited.
- We value genuine and unique content that represents each guest’s experience. Reviews should be unbiased and original. Accommodation partners are not allowed to post on behalf of guests or offer incentives in exchange for reviews. Negative reviews aimed at disparaging competitors are not tolerated.
- Respect the privacy of others. Booking.com takes privacy seriously and makes efforts to conceal personal details such as email addresses, phone numbers, website addresses, social media accounts, and similar information.
- The opinions expressed in reviews belong to our customers and properties. Booking.com does not take responsibility or liability for any reviews or responses. We are a distributor and do not verify the content but rather provide a platform for sharing opinions.
Please note that translations on our platform may be powered by Google. While we make every effort to ensure accuracy, Google disclaims all warranties related to translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
We hope this information helps you better understand the review system at Frangipani Beach Villa. Book your stay with us and share your experience today!