The Importance of Reviews
When it comes to finding the perfect accommodation, reviews play a vital role in helping travelers make informed decisions. At DHPL Travels, we value the opinions and experiences of our customers, and we encourage them to share their thoughts through reviews. However, we have certain guidelines and standards in place to ensure the credibility and relevance of the reviews we publish.
To provide a comprehensive review, guests can rate various aspects of their stay, including location, cleanliness, staff, comfort, facilities, value, and free WiFi. These individual subscores, along with an overall score, contribute to the final rating. Please note that subscores and overall scores are independent of each other.
You can submit a review for an accommodation you booked through our platform, even if you didn’t stay there or only visited the property. In case you need to edit a review you’ve already submitted, our Customer Service team is here to assist you.
Battling Fake Reviews
We take the authenticity of reviews seriously. Our dedicated team, along with automated systems, actively detects and removes any fake reviews that may appear on our platform. If you come across any suspicious content, we encourage you to report it to our Customer Service team. They will promptly investigate the matter.
Review Publishing Standards
While we aim to publish both positive and negative reviews, there are certain criteria that may prevent a review from being displayed. Reviews containing politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation will not be published. Additionally, any violation of our review guidelines will result in the non-display of the review.
To ensure relevance, we accept reviews submitted within three months of checking out. Reviews older than 36 months or pertaining to an accommodation that has undergone a change of ownership may no longer be displayed.
Accommodation Responses and Review Sorting
Accommodations have the ability to respond to reviews, enabling a dialogue between guests and property owners. When multiple reviews exist, the most recent ones appear at the top, considering factors such as language, the inclusion of comments, and more. You can also sort and filter reviews by time of year, review score, and other preferences.
In some cases, we provide external review scores from well-known travel websites, clearly indicating their origin.
DHPL Travels Review Guidelines and Standards
To ensure a relevant and family-friendly environment, we have established comprehensive guidelines and standards for reviews. These guidelines are designed to encourage informative contributions while allowing freedom of expression. Please refrain from including personal, political, ethical, or religious commentary. Additionally, avoid the use of profanity or any form of hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promotion of illegal activities.
We value genuine and unbiased content. Reviews are most valuable when they are original and reflect the personal experiences of guests. Property partners of DHPL Travels are prohibited from posting on behalf of guests or offering incentives in exchange for reviews. We do not tolerate negative reviews that are solely aimed at diminishing the reputation of competitors.
Respecting the privacy of others is crucial. Therefore, we make an effort to conceal email addresses, telephone numbers, website addresses, social media accounts, and similar details within published reviews.
Please note that the opinions expressed in reviews are those of DHPL Travels’ customers and properties, not of DHPL Travels itself. While we strive to provide accurate and relevant reviews, we do not accept responsibility or liability for any reviews or their responses.
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At DHPL Travels, we are committed to providing a reliable and informative platform for reviewing accommodations. Your reviews contribute to the overall travel experience of our community. Start sharing your experiences today and help others make better decisions while exploring the beauty of Sri Lanka!