At DHPL Travels, we understand that reviews play a crucial role in helping travelers make informed decisions. That’s why we have strict guidelines and standards in place to ensure credibility and relevance. In this article, we will walk you through our review process and shed light on how we maintain the quality of the reviews on our platform.
How We Calculate Review Scores
To provide an overall score for each accommodation, we gather all the review scores received from our guests and calculate the average. Each review score ranges from 1 to 10. We also encourage guests to give separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that the subscores and overall scores are submitted independently and are not directly linked to each other.
Guest Review Eligibility
At DHPL Travels, we value genuine feedback from our guests. You can share your experience by reviewing the accommodation you booked through our platform, even if you didn’t end up staying there. Should you wish to make any changes to a review you have already submitted, our Customer Service team is always ready to assist you.
Detecting and Addressing Fake Reviews
Rest assured, we have both dedicated staff and automated systems in place to identify and remove any fake reviews that may find their way onto our platform. If we detect any fraudulent activity, we take immediate action against the responsible parties. However, we also rely on our vigilant community to report any suspicious reviews to our Customer Service team, allowing our fraud team to conduct thorough investigations.
Review Publication Guidelines
We value transparency and aim to publish all reviews we receive, whether positive or negative. However, we adhere to specific guidelines to maintain the integrity of our platform. To ensure the relevance of reviews, we do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card information), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Timeliness and Relevance of Reviews
To keep our reviews up to date and relevant, we only accept reviews submitted within 3 months of checking out. Additionally, reviews that are 36 months old or pertain to accommodations that have undergone a change of ownership may no longer be displayed.
Accommodation’s Right to Respond
We believe in open dialogue and provide accommodations the opportunity to respond to reviews. This allows them to address any concerns or express appreciation for positive feedback.
Sorting and Filtering Options
When browsing through multiple reviews, we prioritize the most recent ones. However, we also take other factors into account, such as the reviewer’s language, whether the review includes comments or is solely a rating, and more. To help you find the information you’re looking for, we offer sorting and filtering options based on the time of year, review score, and other relevant criteria.
Use of External Review Scores
In some cases, we may display external review scores from well-known travel websites. When doing so, we make it clear that these scores originate from external sources, ensuring transparency and providing a comprehensive overview for our users.
Guidelines and Standards for Reviews
At DHPL Travels, we adhere to guidelines and standards to ensure that the content on our platform remains relevant and family-friendly, while allowing for freedom of expression. These guidelines apply to all comments, regardless of their tone. Here are some key points to keep in mind:
- Contributions should be travel-related and provide detailed insight to help others make well-informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Any issues concerning our services should be directed to our dedicated Customer Service or Accommodation Service teams.
- Contributions should be appropriate for a global audience. We ask that you avoid using profanity or attempting to bypass filters by using creative spelling in any language. Comments and media containing hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activities are strictly prohibited.
- All content should be genuine and unique to the individual guest. We value original and unbiased reviews. Property partners associated with DHPL Travels are not permitted to post reviews on behalf of guests or offer incentives in exchange for reviews. We do not tolerate any attempts to manipulate ratings by submitting negative reviews about competitors.
- Respecting the privacy of others is of utmost importance to us. We make every effort to safeguard personal information such as email addresses, phone numbers, website addresses, social media accounts, and similar details.
- The opinions expressed in contributions belong to our valued customers and properties, not DHPL Travels. Therefore, we do not accept responsibility or liability for any reviews or responses. Please note that our role is that of a distributor, without an obligation to verify the content. We do not function as a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and additional relevant criteria, such as the language used, reviews with accompanying text, and non-anonymous reviews. We may also offer additional sorting options, allowing you to customize your search further.
We understand that language barriers can be challenging. To help bridge the gap, we utilize translations powered by Google. However, it’s important to note that Google disclaims all warranties related to the accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement of these translations.
Thank you for choosing DHPL Travels! We strive to provide a reliable platform where travelers can share their experiences and make informed choices. For more information about our services, please visit our website DHPL Travels.