At Forever City Hotel Kiribathgoda, we strive to provide the best experience for our guests. Each review score is carefully calculated to reflect the overall quality of our hotel. We take into account various aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These scores are submitted independently by our guests, ensuring an unbiased evaluation.
To ensure the authenticity of our reviews, we have a dedicated team and automated systems that detect and eliminate any fake submissions. If you come across any suspicious reviews, please report them to our Customer Service team, and we will investigate the matter promptly.
At Forever City Hotel Kiribathgoda, we value transparency and aim to publish all reviews, both positive and negative. However, there are certain guidelines that we strictly adhere to. We do not display reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information, offensive language, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To maintain relevance, we accept reviews submitted within 3 months of checking out. Additionally, we may stop displaying reviews that are older than 36 months or if there has been a change in ownership of the accommodation.
We encourage accommodations to respond to reviews, as we believe in open communication and addressing any concerns raised by our guests.
When browsing through multiple reviews, the most recent ones will be shown at the top, taking into account various factors such as language and whether the review contains additional comments. You have the option to sort and filter reviews based on time of year, review score, and more.
Occasionally, we may display review scores from other reputable travel websites, but we always make it clear when we do so.
Guidelines and Standards for Reviews
Our guidelines and standards are designed to maintain a relevant and family-friendly environment while allowing for freedom of expression and diverse opinions. These guidelines apply regardless of the tone of the comment.
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Contributions should be travel-related and provide detailed insights to help fellow travelers make informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any issues related to Booking.com’s services should be directed to our Customer Service or Accommodation Service teams.
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Contributions should be suitable for a global audience. Please avoid profanity and creative spelling that may approximate profanity in any language. We do not tolerate hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activities.
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All content should be authentic and unique to you as a guest. We highly value original and unbiased reviews. Property partners of Booking.com should not post on behalf of guests or offer incentives in exchange for reviews. We strictly discourage any attempts to manipulate ratings by submitting negative reviews about competitors.
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Respect the privacy of others. Booking.com takes privacy seriously and will make every effort to protect personal information such as email addresses, telephone numbers, website addresses, and social media accounts.
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The opinions expressed in reviews are solely those of our customers and properties, and not of Booking.com. Booking.com assumes no responsibility or liability for any reviews or responses. We act as a distributor and do not verify the content. However, we are committed to displaying the most relevant and helpful reviews by default, considering factors such as the date of the review, language, and non-anonymity. Additional sorting options may also be available.
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