Welcome to Feel Villa Kalutara! We want to ensure that our guests have the best experience possible during their stay. To achieve this, we use a comprehensive review system that allows guests to provide feedback on various aspects of their stay. In this article, we will explain how our review system works and the steps we take to ensure the authenticity and credibility of the reviews.
How Our Review System Works
At Feel Villa Kalutara, we value the opinions of our guests. Each review score is rated on a scale from 1 to 10. To determine the overall score, we calculate the average of all the review scores we receive. Additionally, guests can provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that the subscores are independent of the overall score, meaning there is no direct link between them.
Submitting a Review
If you have stayed at Feel Villa Kalutara, we encourage you to review your experience through our platform. Whether you actually stayed at the property or just visited, your feedback is valuable to us. In the event that you need to edit a review you have already submitted, please reach out to our Customer Service team for assistance.
We take the authenticity of our reviews very seriously. To maintain the integrity of our platform, our team employs both manual and automated systems to detect fake reviews. Any reviews found to be fraudulent are promptly deleted, and appropriate action is taken against the responsible party. We also rely on our guests to report any suspicious reviews they come across, allowing our dedicated fraud team to investigate further.
To provide relevant and reliable reviews, we have established guidelines that all reviews must adhere to. While we strive to publish both positive and negative reviews, we do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To ensure that the reviews remain pertinent, we only accept reviews submitted within 3 months of checking out. Additionally, reviews may be discontinued after 36 months or if the accommodation undergoes a change of ownership.
Feel Villa Kalutara values open communication with our guests. As such, we encourage accommodations to respond to reviews.
Sorting and Filtering
When browsing through multiple reviews, the most recent ones will be displayed at the top. However, other factors such as the language used, the presence of comments, and the inclusion of ratings also influence the order. Feel free to utilize our sorting and filtering options to customize your review browsing experience by time of year, review score, and more.
External Review Scores
Occasionally, we may present external review scores from well-known travel websites. However, we will always make it clear when we do so.
Guidelines and Standards for Reviews
Our guidelines and standards are designed to maintain a relevant and family-friendly environment on our platform. Regardless of the tone, contributions should be travel-related and provide helpful, detailed information to assist other travelers. We kindly request that personal, political, ethical, or religious commentary be avoided. Additionally, please abstain from using profanity or attempting to approximate it with creative spelling in any language. Comments and media that contain hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
Genuine and Unique Contributions
We highly value genuine and unbiased reviews, as they offer the most valuable insights. Your contributions should reflect your own experience and remain unique to you. We do not allow property partners to post on behalf of guests or offer incentives in exchange for reviews. Any attempts to lower the rating of a competitor through negative reviews will not be tolerated.
Feel Villa Kalutara prioritizes the privacy of our guests. We make every effort to protect personal information including email addresses, telephone numbers, website addresses, social media accounts, and similar details.
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