Introduction
At DHPL Travels, we understand that a great travel experience starts with reliable and honest reviews. That’s why our review system is designed to provide you with genuine and valuable feedback from fellow travelers. In this article, we’ll walk you through our review process, guidelines, and standards, ensuring that you have all the information you need to make informed decisions.
Review Scores and Subscores
When it comes to review scores, we take into account various aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Each review score ranges from 1 to 10, and to calculate the overall score, we add up all the individual scores and divide the total by the number of reviews received. It’s important to note that the subscores and overall scores are submitted independently, with no direct link between them.
Reviewing an Accommodation
If you have stayed at an accommodation booked through our platform, we encourage you to share your experience by leaving a review. However, even if you didn’t actually stay at the property but visited it, you can still provide feedback. Should you need to edit a review you’ve already submitted, simply contact our Customer Service team, and they will be happy to assist you.
Detecting and Handling Fake Reviews
Ensuring the authenticity of reviews is of utmost importance to us. We have dedicated teams, as well as automated systems, that specialize in detecting and monitoring fake reviews. If any suspicious activity is identified, we take immediate action by removing the fraudulent content and, if necessary, applying appropriate measures against those responsible. To support our efforts in maintaining a trustworthy platform, we encourage our users to report any suspicious reviews to our Customer Service team so that our fraud team can thoroughly investigate the matter.
Review Guidelines
We believe in promoting a fair and respectful review environment, where everyone’s opinions are valued. While we aim to publish both positive and negative reviews, there are certain types of content that we do not display. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, references to violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.
Timeliness and Relevance of Reviews
To ensure the relevance of reviews, we only accept submissions within 3 months of checking out. Additionally, as time passes, we may stop displaying reviews that are older than 36 months or when an accommodation undergoes a change of ownership.
Accommodation Responses and Additional Features
At DHPL Travels, we encourage accommodations to respond to reviews as it allows for open and constructive communication. When browsing through multiple reviews, you’ll find the most recent ones at the top, with sorting and filtering options available based on time of year, review score, and more. Occasionally, we may also include external review scores from well-known travel websites, clearly indicating their source.
Guidelines and Standards for Reviews
Our guidelines and standards are in place to maintain a welcoming and family-friendly atmosphere on DHPL Travels. Contributions should be travel-related and offer helpful insights to assist fellow travelers in making informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Additionally, to ensure a global audience is comfortable, please avoid profanity or any attempts to approximate it with creative spelling. We do not permit comments or media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities. Genuine and unbiased content is highly valued, and we appreciate contributions that are unique and original. Accommodation partners are not allowed to post on behalf of guests or incentivize reviews. Finally, we strongly emphasize respecting the privacy of others, and any personal details shared in reviews will be appropriately obscured.
Translations Disclaimer
For the convenience of our users, we provide translations powered by Google. It’s important to note that Google is responsible for the accuracy, reliability, and any warranties related to these translations. DHPL Travels does not accept liability for any inaccuracies or discrepancies in the translation service.
We hope that this article has shed light on our review process and guidelines. At DHPL Travels, we are committed to maintaining a trustworthy platform that helps you make the most informed decisions for your travel experiences. Should you have any further questions or concerns, please don’t hesitate to reach out to our Customer Service team. Happy travels with DHPL Travels!
Note: The image above showcases Farm Villa Kataragama, a charming accommodation available through DHPL Travels. To learn more about Farm Villa Kataragama and book your stay, visit DHPL Travels.
