At Eraeliya Villas & Gardens, we value the feedback and reviews provided by our guests. To ensure the accuracy of our overall score, we calculate it by adding up all the review scores and dividing it by the total number of reviews received. Guests have the opportunity to rate specific aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores are independent of the overall score and are submitted separately.
Reviewing an Accommodation
If you have booked accommodation through our platform, you can review it based on your experience during your stay. Even if you did not stay at the property but visited it, you can still provide a review. If you wish to edit a review you have already submitted, please contact our Customer Service team for assistance.
We have a dedicated team, both human and automated, that focuses on identifying and removing fake reviews from our platform. Any fraudulent reviews found are promptly removed, and if necessary, appropriate action is taken against the responsible party. We encourage our users to report any suspicious content to our Customer Service team so that our fraud team can thoroughly investigate.
While we strive to publish all reviews, both positive and negative, there are certain criteria that we adhere to. Reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as email addresses, phone numbers, or credit card information), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed.
Timeliness of Reviews
To ensure the relevance of reviews, we accept submissions made within 3 months of checking out. Reviews that are older than 36 months or for accommodations that have undergone a change of ownership may no longer be displayed.
Accommodation Responses and Sorting
Accommodations have the ability to respond to guest reviews, fostering open communication. When multiple reviews are present, the most recent ones are prioritized, taking into account factors such as language, whether it includes comments or just ratings, and more. Users can also sort and filter reviews based on the time of year, review score, and other preferences.
Guidelines and Standards for Reviews
At Eraeliya Villas & Gardens, we uphold guidelines and standards to ensure that the content on our platform remains relevant and family-friendly. Regardless of the tone, we encourage contributions that are travel-related, detailed, and assist others in making informed decisions. Personal, political, ethical, and religious commentary should be avoided, and promotional content will be removed. For concerns regarding our services, we kindly request that you direct them to our Customer Service or Accommodation Service teams.
A Global Audience
We strive for our content to be appropriate for a global audience. Please refrain from using profanity or attempting to mask profanity through creative spelling. Comments or media that include hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promote illegal activities are strictly prohibited.
Genuine and Unique Contributions
We greatly value genuine and unbiased reviews that are unique to each guest. Reviews hold the most value when they are original and reflect individual experiences. It is important to note that property partners of Eraeliya Villas & Gardens should not post reviews on behalf of guests or offer incentives in exchange for reviews. We do not tolerate attempts to lower the rating of a competitor through the submission of negative reviews.
Respect for Privacy
We prioritize the privacy of our users. Therefore, we make every effort to protect personal information such as email addresses, phone numbers, website addresses, social media accounts, and similar details. These sensitive details will be obscured to ensure privacy and security.
Disclaimer for Translations
Translation services provided by Google may be utilized on our platform. Please note that Google disclaims all warranties related to these translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
At Eraeliya Villas & Gardens, we value the feedback and contributions of our guests. Your reviews and ratings help maintain the credibility and quality standards of our platform. We encourage you to share your experiences, and we thank you for being a part of our community.