Ella Dream Catcher Resort


At DHPL Travels, we understand that reviews play a crucial role in helping travelers make informed decisions. That’s why we have developed a comprehensive system to ensure the authenticity and reliability of the reviews we receive. Our goal is to provide you with accurate and trustworthy information about our accommodations. Let’s delve into how we curate and maintain the reviews on our platform.

The Review Process

When guests review an accommodation booked through our platform, they have the opportunity to share their experiences in various areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Each review is scored between 1 and 10, and to calculate the overall score, we aggregate all the review scores and divide them by the total number of reviews received. It’s important to note that the subscores and overall scores are submitted independently, ensuring an unbiased evaluation.

Ensuring Authenticity

Credibility is our top priority, and we have a dedicated team, as well as automated systems, specifically designed to identify and eliminate fake reviews from our platform. If we come across any fraudulent activity, we promptly remove the reviews and take appropriate action against those responsible. We also encourage our community members to report any suspicious reviews to our Customer Service team so that our fraud experts can investigate the matter thoroughly.

Review Guidelines

To maintain the quality and relevance of the reviews, we adhere to a set of guidelines. While we strive to publish both positive and negative reviews, we do not display reviews that include or reference politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Additionally, any violation of our review guidelines is strictly prohibited.

Timeliness and Relevance

To ensure up-to-date information, we only accept reviews submitted within three months of checking out. Reviews that are older than 36 months may no longer be displayed, especially if there has been a change in ownership of the accommodation. This approach helps us maintain the accuracy and relevancy of our reviews, enabling travelers to make well-informed choices.

Accommodation Responses and Sorting

We believe in fostering open communication between guests and accommodation providers. Therefore, our system allows accommodations to respond to reviews. We also take into account multiple factors, such as the language used, whether a review contains comments or just a rating, and more, when sorting reviews. The most recent reviews are typically displayed at the top, offering fresh insights to our users.

Guidelines and Standards for Reviews

Our guidelines and standards are designed to ensure that the content on DHPL Travels remains relevant and suitable for our global audience. We encourage contributors to focus on travel-related topics and provide helpful and detailed insights. We discourage personal, political, ethical, or religious commentary, as well as hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activities. Our aim is to maintain a respectful environment that benefits all users.

Genuine and Unbiased Reviews

We value the unique perspectives of our guests, and genuine and unbiased reviews are essential to creating a reliable platform. We expect reviews to reflect the personal experiences of guests and to be free from any external influence. Accommodation partners affiliated with DHPL Travels are not allowed to post reviews on behalf of guests or offer incentives in exchange for reviews. Furthermore, we strictly prohibit attempts to undermine competitors by submitting negative reviews.

Privacy and Translations Disclaimer

Respecting the privacy of our users is of utmost importance to us. We take measures to protect personal information, such as email addresses, telephone numbers, website addresses, and social media accounts. Rest assured that we prioritize the privacy and security of our users’ data.

Lastly, it’s worth noting that translations provided within our service may be powered by Google. While we strive for accuracy, Google disclaims any warranties related to the translations, including their accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.

At DHPL Travels, we are committed to maintaining the highest standards of expertise, trustworthiness, and user experience. Explore our platform to discover the best accommodations for your travel needs. Book your dream getaway with DHPL Travels now!

Ella Dream Catcher Resort

DHPL Travels

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