DHPL Travels Presents: Eden Resort And Spa Beruwala [2023]

Introduction

Welcome to Eden Resort And Spa Beruwala, an exquisite destination for a memorable vacation. At DHPL Travels, we understand the significance of guest reviews in shaping your travel decisions. That’s why we prioritize providing accurate and reliable information to ensure your satisfaction.

Table of Contents

The Essence of Review Scores

We value your feedback, and our review scoring system reflects that. To calculate the overall score, we meticulously compile and average all the review scores we receive. Each score, ranging from 1 to 10, covers crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Rest assured, the overall score is a comprehensive reflection of our guests’ experiences.

Your Reviews Matter

At DHPL Travels, we believe in the power of your personal experiences. That’s why we encourage you to review an accommodation you have booked through our platform, regardless of whether you stayed there or not. To update a review you have previously submitted, simply reach out to our dedicated Customer Service team. We are here to assist you.

Fighting Against Fake Reviews

Maintaining your trust is a priority for us. To ensure authenticity, we employ a combination of expert personnel and advanced automated systems to detect and remove any fraudulent reviews from our platform. We take these matters seriously and take appropriate action against those responsible. If you ever come across any suspicious activity, please report it to our vigilant Customer Service team, and our dedicated fraud unit will promptly investigate the matter.

Review Guidelines: The Basis of Credibility

To maintain the highest standards of credibility, we adhere to specific guidelines when publishing reviews. While we strive to publish every review, positive or negative, we do have certain criteria in place. Reviews containing politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation will not be displayed. Additionally, any violation of our review guidelines will result in the review being withheld.

Timeliness and Relevance

We aim to showcase the most relevant reviews to assist you in making informed decisions. Therefore, we only accept reviews submitted within three months of check-out. However, to provide a comprehensive perspective, we may remove reviews that are over 36 months old or if the property undergoes a change of ownership. This ensures you receive the latest and most accurate information.

Your Voice Matters: Accommodation Replies

We believe in fostering open communication. Therefore, accommodations have the opportunity to respond to your reviews. This allows for an interactive platform where both guests and property owners can address any concerns or share their gratitude.

Ordering and Filtering Reviews

To enhance your browsing experience, we provide various options for ordering and filtering reviews. The most recent reviews are displayed at the top, taking into account factors such as language, the presence of comments, and the balanced representation of ratings. You have the freedom to sort and filter reviews based on the time of year, review score, and more. We want to ensure that you have the most personalized and relevant information at your fingertips.

Guidelines and Standards for Reviews

At DHPL Travels, we strive to provide a platform that is engaging, informative, and family-friendly. Therefore, we uphold specific guidelines and standards for reviews to create a positive environment for all travelers. We appreciate contributions that are insightful, detailed, and travel-related. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any concerns regarding DHPL Travels’ services can be directed to our dedicated Customer Service or Accommodation Service teams. We aim to foster a global community, so we kindly request that you avoid using profanity or engaging in hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activities in any language. Our goal is to maintain genuine and unique content from our guests. We value originality and objectivity, and as such, property partners affiliated with DHPL Travels are prohibited from posting on behalf of guests or offering incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention of bringing down the rating of a competitor. Your privacy is important to us, and we ensure that personal details such as email addresses, telephone numbers, website addresses, and social media accounts are protected. The opinions expressed in contributions belong solely to DHPL Travels’ customers and properties, and not to DHPL Travels itself. DHPL Travels is a distributor and not a publisher of these comments and responses, and as such, we do not accept responsibility or liability for any reviews or responses.

Important Information About Translations

We understand the value of providing content in multiple languages. As such, this service may include translations powered by Google. While we strive for accuracy, Google disclaims all warranties related to the translations, both express and implied. These include warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.