Unraveling the Review Score System
At DHPL Travels, we deeply value the opinions and experiences of our guests. To provide you with an accurate overview of the Eden Garden Hotel, we have devised a comprehensive review score system. Each guest can rate their stay on a scale of 1 to 10 in various aspects, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. To calculate the overall score, we aggregate all the individual review scores and divide the total by the number of reviews received. It is important to note that there is no direct correlation between the subscores and the overall score.
Authenticity is Key
Your valuable feedback matters to us. If you have booked and stayed at the Eden Garden Hotel through our platform, we encourage you to submit a review. However, even if you visited the property without staying there, you can still share your thoughts. Should you need to modify a review that has already been submitted, feel free to reach out to our dedicated Customer Service team.
Combatting Fake Reviews
We take the authenticity and reliability of our reviews very seriously. To ensure the integrity of the platform, we employ both human experts and automated systems to detect and remove any fraudulent reviews. If we identify any suspicious activity, we promptly delete those reviews and take appropriate action against the responsible parties. We greatly appreciate your vigilance in reporting any suspicious content to our Customer Service team. Your assistance helps us maintain a trusted and credible review ecosystem.
Our Review Guidelines: Striving for Transparency
Our primary goal is to provide an open and unbiased platform for genuine guest experiences. While we aim to publish all reviews, both positive and negative, we have established guidelines to ensure the content remains relevant and reliable. Reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information, offensive language, hate speech, discriminatory remarks, threats, violence, spam or fake content, animal cruelty, impersonation, or any violation of our guidelines will not be displayed.
Timeliness and Relevance
To guarantee the relevance of reviews, we only accept submissions within 3 months of the guest’s check-out date. Additionally, reviews may cease to be displayed after 36 months or if there has been a change in ownership of the accommodation.
Engaging in a Dialogue
At the Eden Garden Hotel, we foster open communication. Accommodations have the option to respond to reviews. This allows for a constructive and informative exchange of opinions, further enhancing the overall guest experience.
Unveiling the Latest Reviews
When browsing through multiple reviews, you will find the most recent ones displayed prominently. Several factors, such as language and the inclusion of comments, contribute to the sorting order. Rest assured, you have the ability to sort and filter reviews by time of year, review score, and more, ensuring you find the information that suits your needs.
Upholding Guidelines and Standards
Our guidelines and standards are designed to maintain the quality and family-friendly nature of the content on DHPL Travels. These rules apply universally, regardless of the tone of the review. We kindly request that all contributions remain travel-related and provide helpful and detailed information for fellow travelers. It is important to refrain from including personal, political, ethical, or religious commentary. Furthermore, please be considerate of a global audience and avoid any profanity or the attempt to circumvent our profanity filters. Comments or media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities will not be permitted.
Genuine and Unique Perspectives
We cherish originality and unbiased reviews. Your contribution should reflect your personal experience and provide valuable insights. We kindly request that property partners of DHPL Travels refrain from posting on behalf of guests or offering incentives in exchange for reviews. We maintain a strict zero-tolerance policy towards negative reviews submitted with the intent to harm competitors.
Respecting Privacy
At DHPL Travels, we value your privacy. We take precautions to ensure that email addresses, phone numbers, website details, social media accounts, and similar information remain obscured for your protection.
The Voice of Our Customers
The opinions expressed in the reviews are solely those of DHPL Travels’ valued customers and properties. These opinions do not represent the views of DHPL Travels itself. While DHPL Travels acts as a distributor and does not verify the accuracy of reviews or responses, we prioritize displaying the most relevant reviews based on the date and additional criteria. This includes factors such as your language preference, the presence of text in the review, and the decision to remain anonymous.
Translations Disclaimer
Please note that translations on our platform are automated and powered by Google. While we endeavor for accuracy, DHPL Travels and Google disclaim any warranties, including accuracy, reliability, and fitness for a particular purpose when it comes to translations.
DHPL Travels is committed to providing you with reliable and authentic travel information. Book your trip with us and experience the wonders of the Eden Garden Hotel firsthand!