Introduction
At DHPL Travels, we value your feedback and strive to provide you with the best possible experience. To ensure transparency, we have implemented a review system that allows guests to share their opinions and ratings. In this article, we will provide you with an overview of how our review system works and the guidelines we follow to maintain authenticity and credibility.
Review Scores and Subscores
Our review system utilizes a scoring scale ranging from 1 to 10. To calculate the overall score, we aggregate all the individual review scores and divide the total by the number of reviews received. Guests have the option to provide separate subscores in various important areas, including location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that the subscores and overall scores are independent of each other and are submitted separately.
Editing Reviews
If you have booked accommodation through DHPL Travels and have stayed at the property, you are eligible to write a review. Additionally, if you have visited the property but did not stay there, you can still share your feedback. In the event that you need to edit a review that you have already submitted, simply reach out to our Customer Service team, and they will assist you with the process.
Detection of Fake Reviews
To maintain the credibility of our review system, we employ both human experts and automated systems to detect and handle fake reviews. If any fraudulent activities are identified, we immediately delete the reviews and take appropriate action against those responsible. We also encourage our users to report any suspicious reviews to our Customer Service team so that our fraud prevention team can conduct a thorough investigation.
Review Guidelines and Content Policies
At DHPL Travels, we value diverse opinions and strive to publish both positive and negative reviews. However, to ensure the integrity of our platform, we have established guidelines and content policies. We do not publish reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any other violations of our review guidelines.
Review Relevance and Timeframe
To maintain the relevance of reviews, we only accept submissions that are made within 3 months of checking out from the accommodation. Additionally, we may stop displaying reviews that are older than 36 months or if the accommodation undergoes a change of ownership.
Accommodation Responses
At DHPL Travels, we believe in fostering open communication between guests and accommodation providers. Accommodations have the opportunity to respond to reviews, allowing them to address any concerns or express gratitude for positive feedback.
Sorting and Filtering Reviews
When multiple reviews are available for a property, we prioritize the most recent ones. However, various factors such as language and whether the review includes comments or is solely a rating may influence the sorting order. As a user, you have the option to sort and filter reviews based on the time of year, review score, and other relevant criteria.
External Review Scores
In some cases, we may include external review scores from well-known travel websites. Whenever we display external review scores, we make it clear that they are from external sources to provide you with comprehensive information.
Guidelines and Standards for Reviews
At DHPL Travels, we adhere to strict guidelines and standards to ensure that the reviews on our platform are relevant, helpful, and family-friendly. Regardless of the comment’s tone, we encourage contributions that are travel-related and provide valuable insights to help others make informed decisions. We do not permit personal, political, ethical, or religious commentary, hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activities. All contributions should be genuine, unique to the guest, and unbiased. Property partners affiliated with DHPL Travels are prohibited from posting on behalf of guests or offering incentives in exchange for reviews. Negative reviews submitted with the intention of harming a competitor’s business will not be tolerated.
Privacy and Responsibility
DHPL Travels takes the privacy of our guests seriously. We make every effort to protect sensitive information such as email addresses, telephone numbers, website addresses, and social media accounts. Any opinions expressed in the reviews are solely those of the guests and properties, not DHPL Travels. We do not accept responsibility or liability for any reviews or responses. It’s important to note that DHPL Travels acts as a distributor and not a publisher of these comments and responses, without any obligation to verify their accuracy.
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Note: The content of this article is original and written by DHPL Travels.
