Unveiling the Essence of Guest Reviews
At DHPL Travels, we understand the significance of guest reviews in shaping travel decisions. To provide you with the most accurate representation of Dikwella Beach Resort, we adopt a meticulous process to calculate review scores. Each score ranges from 1 to 10, and the overall score is derived by calculating the average of all received review scores.
The Dynamics of Review Subscores
Guests have the opportunity to evaluate crucial aspects of their stay, such as location, cleanliness, staff, comfort, facilities, value, and the availability of free WiFi. These individual subscores are submitted independently, ensuring fair and candid evaluations. Please note that there is no direct correlation between the overall score and the subscores.
Honesty Prevails: Review Guidelines
At DHPL Travels, ensuring the authenticity and reliability of our reviews is of utmost importance. Our dedicated team, along with advanced systems, diligently identifies and eliminates any fraudulent submissions. We encourage our users to report any suspicious content to our Customer Service team, as every piece of information helps us maintain the integrity of our platform.
Upholding Relevance and Respect
To maintain a constructive and respectful environment, we have certain guidelines in place. We wholeheartedly appreciate all reviews, positive or negative, and aim to provide a comprehensive account of each guest’s experience. However, we refrain from displaying reviews that involve politically sensitive comments, promotional content, illegal activities, personal or sensitive information, profanity, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To ensure the relevance of reviews, we only accept submissions within 3 months of the check-out date. Additionally, once reviews reach the 36-month mark or in case of a change in ownership, we may cease to display them.
A Platform for Dialogue: Accommodation Responses
At DHPL Travels, we foster open communication between accommodations and guests. Accommodations have the opportunity to respond to reviews, enabling a healthy dialogue and a chance to address any concerns or express gratitude.
A Glimpse into Review Sorting
When multiple reviews exist, we prioritize the most recent ones to provide up-to-date information. However, several factors, such as language, the presence of comments, and the content itself, contribute to the sorting process. Fortunately, we offer the flexibility to sort and filter reviews based on various criteria, including the time of year and review scores.
A World of External Perspectives
Occasionally, we include external review scores from well-known travel websites. Please be assured that we explicitly differentiate such scores to maintain transparency and provide a comprehensive range of perspectives.
Guidelines and Standards for Transparent Reviews
At DHPL Travels, we adhere to comprehensive guidelines and standards that ensure the relevance and family-friendliness of the content on our platform. Regardless of the tone, these guidelines apply to all comments.
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Travel-related Contributions: Contributions should revolve around travel experiences. The most helpful reviews are detailed and assist other travelers in making informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Promotional content will be promptly removed, and any issues related to Booking.com’s services should be directed to our Customer Service or Accommodation Service teams.
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A Global Audience: Contributions should be suitable for a global audience. We kindly ask that you avoid profanity or any attempts to bypass content filters with creative spellings. Comments and media containing hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activities are strictly prohibited.
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Genuine and Unique Content: We value originality and unbiased opinions. Reviews are most valuable when they are authentic and unbiased. Your contribution should reflect your personal experiences. Property partners affiliated with Booking.com are not allowed to post on behalf of guests or offer incentives in exchange for reviews. Furthermore, any attempts to negatively impact a competitor’s rating through the submission of a derogatory review will not be tolerated.
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Respect for Privacy: Respecting the privacy of others is one of our core principles. Booking.com makes every effort to safeguard email addresses, telephone numbers, website details, social media accounts, and similar personal information.
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Opinions of Customers and Properties: The opinions expressed in reviews belong solely to Booking.com customers and properties. These opinions do not represent the views of Booking.com. Booking.com, as a distributor, does not assume responsibility or liability for any reviews or responses. We act solely as a platform and do not verify the content; we are not the publishers of these comments and responses.
By default, reviews are sorted based on the date of submission and additional relevant criteria, such as language, text content, and the absence of anonymity. Additional sorting options, such as traveler type or review score, may also be available.
Translations Disclaimer
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At DHPL Travels, we believe in maintaining the highest standards of Expertise, Authoritativeness, Trustworthiness, and Experience (E-A-T) to enhance your travel experiences. Visit DHPL Travels for an unforgettable journey to Dikwella Beach Resort.
