At DHPL Travels, we aim to provide our guests with the best possible experience. As part of our commitment to transparency, we want to explain how we calculate review scores and ensure the authenticity of the reviews.
Review Scores and Subscores
To determine the overall score of a hotel, we collect review scores from guests. Each score is between 1 and 10. We calculate the overall score by adding up all the review scores and dividing the total by the number of reviews received. Additionally, guests have the option to provide separate subscores for various important aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Please note that there is no direct link between the subscores and the overall score.
Reviewing Your Accommodation
If you have booked accommodation through our platform and stayed there, we encourage you to leave a review. However, even if you didn’t actually stay at the property but visited it, you can still share your feedback. If you need to make any changes to a review you have already submitted, simply reach out to our Customer Service team for assistance.
Detecting and Handling Fake Reviews
We take the authenticity of reviews very seriously. That’s why we have dedicated people and advanced automated systems in place to detect any fake reviews submitted to our platform. If we identify any fraudulent reviews, we promptly remove them and take appropriate action against those responsible. We encourage our users to report any suspicious activity to our Customer Service team so that our fraud team can investigate thoroughly.
Review Publication Guidelines
While we value all feedback, we cannot display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To ensure the relevance of reviews, we accept submissions that are made within 3 months of checking out. We may stop displaying reviews that are older than 36 months or if the property undergoes a change of ownership.
Accommodation Responses and Review Sorting
Hotels have the ability to respond to reviews, allowing them to address any concerns or express gratitude. When multiple reviews are available, we prioritize the most recent ones. However, other factors such as language, the presence of comments, and more also influence the sorting. You can sort and filter reviews based on the time of year, review score, and other criteria.
Guidelines and Standards for Reviews
At DHPL Travels, we strive to maintain high standards of quality and ensure that our content remains relevant and appropriate for a global audience. We welcome travel-related contributions that provide detailed information to help others make informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Any issues related to our services should be directed to our Customer Service or Accommodation Service teams.
We kindly ask you to avoid using profanity or attempting to mask it with creative spelling in any language. We strictly prohibit hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities. Our goal is to create a safe and respectful environment for all users.
All contributions should be genuine, original, and unbiased. We value the uniqueness of each guest’s perspective. Property partners affiliated with DHPL Travels are not allowed to post on behalf of guests or offer incentives for reviews. We do not tolerate attempts to manipulate ratings by submitting negative reviews about competitors.
Respect for privacy is crucial to us. We make every effort to protect personal information, including email addresses, phone numbers, website addresses, social media accounts, and similar details.
Please note that the opinions expressed in reviews are solely those of our customers and properties. DHPL Travels does not endorse or take responsibility for any reviews or responses. We act as a distributor and not a publisher of these comments and responses. While we make every effort to sort reviews based on relevancy and other criteria, additional sorting options may be available to enhance your browsing experience.
To provide a seamless experience for our users, we may offer translations powered by Google. However, please be aware that Google assumes no liability for the accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement of these translations.
For more information on DHPL Travels, visit here.