Introduction
At DHPL Travels, we pride ourselves on providing exceptional accommodations for our valued guests. When it comes to reviewing our properties, we use a comprehensive scoring system to ensure transparency and reliability. In this article, we’ll shed light on how our review process works and the guidelines we adhere to.
The Review Process
Each review score is rated on a scale of 1 to 10. To calculate the overall score, we aggregate all the individual review scores and divide the total by the number of reviews received. Guests are encouraged to provide subscores for vital aspects including location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently, with no direct correlation between them.
Ensuring Authenticity
We take the authenticity of reviews very seriously. To safeguard against fake reviews, we employ both human and automated systems dedicated to identifying and eliminating any fraudulent submissions. Should you come across anything suspicious, please do not hesitate to report it to our Customer Service team. Our specialized fraud team will promptly investigate the matter.
Review Criteria
Our intention is to publish all the reviews we receive, regardless of whether they are positive or negative. However, there are certain types of content that we will not display. This includes politically sensitive comments, promotional material, illegal activities, personal or sensitive information, explicit language, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Time Relevance and Ownership Changes
In order to keep our reviews relevant, we accept submissions that are made within 3 months of checking out. After a period of 36 months or if there is a change in ownership, we may cease displaying older reviews.
Accommodation Responses and Sorting
Accommodations have the ability to respond to reviews, promoting open communication between guests and property owners. When multiple reviews are available, we prioritize the most recent ones, considering factors such as language, the inclusion of comments, and overall rating. To enhance your browsing experience, you can also sort and filter reviews based on time of year, review score, and more.
Guidelines and Standards for Reviews
At DHPL Travels, we maintain a high standard in our reviews to ensure they are relevant and suitable for a global audience. Here are some key guidelines we follow:
Travel-Related Contributions
Contributions should be travel-related and offer valuable insights that help others make informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Additionally, any promotional content will be removed. If you have concerns about our services, please reach out to our dedicated Customer Service or Accommodation Service teams.
Appropriate Language Use
In order to create a friendly and inclusive environment, we kindly request that you avoid using profanity or attempting to bypass our profanity filters. Comments that contain hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activities will not be permitted.
Genuine and Unbiased Reviews
We greatly value genuine and unbiased reviews, as they provide valuable insights for future guests. Your contributions should be original and reflect your personal experience. Property partners affiliated with DHPL Travels are prohibited from posting reviews on behalf of guests or offering incentives for reviews. Negative reviews submitted solely for the purpose of damaging a competitor’s reputation will not be tolerated.
Respecting Privacy
At DHPL Travels, we prioritize the privacy of our guests. We make every effort to protect personal information by obscuring email addresses, telephone numbers, website details, social media accounts, and similar information.
Disclaimer
Please note that the opinions expressed in the reviews are solely those of DHPL Travels customers and properties, and do not necessarily reflect the views of DHPL Travels. DHPL Travels assumes no responsibility or liability for any reviews or responses. Please also be aware that translations provided by Google may be available but are not guaranteed to be accurate, reliable, or endorsed by DHPL Travels.
Conclusion
We hope this article has provided you with valuable insights into our review process and guidelines at DHPL Travels. We value your feedback and strive to ensure that all our guests have a pleasant and reliable experience in choosing the perfect accommodations. For more information, please visit DHPL Travels.
