Understanding Review Scores at Culture Resort Matara
At Culture Resort Matara, we value our guests’ feedback, and it plays a crucial role in shaping our overall score. Each review is scored between 1 and 10. To calculate the overall score, we aggregate all the individual review scores and divide it by the total number of reviews received. Our guests have the flexibility to provide separate subscores for essential aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are independently submitted and not directly linked to each other.
Genuine Reviews Only
We take the authenticity of our reviews seriously. Whether you stayed at the accommodation or visited the property without staying, you can review your experience through our platform. In case you need to make any edits to your submitted review, please reach out to our dedicated Customer Service team.
Detecting and Eliminating Fake Reviews
Culture Resort Matara employs a team of experts and automated systems to detect any fake reviews submitted to our platform. If we come across any suspicious content, we promptly delete it and take appropriate action against the responsible party. We encourage our valued guests to report any such activity to our Customer Service team, so our fraud team can thoroughly investigate the matter.
Our Review Guidelines
We strive to publish both positive and negative reviews, as we believe in transparency. However, to ensure a fair and trustworthy review system, we refrain from displaying reviews that include or refer to any politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Timeliness and Relevance
To maintain the freshness and relevance of our reviews, we consider only those submitted within 3 months of checking out. Additionally, we may stop displaying reviews that are 36 months old or if the accommodation undergoes a change of ownership.
Engaging in Dialogue
At Culture Resort Matara, we value communication with our guests. Accommodations have the option to respond to reviews, providing an opportunity for constructive dialogue and further enhancing the guest experience.
Sorting and Filtering Reviews
When browsing multiple reviews, we prioritize the most recent ones. However, other factors, such as language, presence of comments, or ratings alone, may influence the sorting. For your convenience, you can sort and filter reviews based on various criteria, including time of year and review score.
Recognizing External Reviews
Occasionally, we may display external review scores from well-known travel websites. We ensure transparency by clearly indicating when such scores are presented.
Guidelines and Standards for Reviews
To maintain a relevant and family-friendly environment, we follow strict guidelines and standards for reviews. We aim to provide a platform where travelers can make informed decisions. Contributions should primarily focus on travel-related experiences and avoid personal, political, ethical, or religious commentary. We remove any promotional content, and we encourage matters related to our services at Booking.com to be directed to our dedicated Customer Service or Accommodation Service teams. We expect all contributions to be appropriate for our global audience, refraining from profanity or creative spelling that attempts to approximate profanity. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities are strictly prohibited. Genuine and unique reviews, expressing original and unbiased opinions, are the most valuable contributions. We kindly request that our property partners refrain from posting on behalf of guests or offering incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intent to bring down a competitor’s rating. Respecting the privacy of others, we make every effort to obscure personal contact details shared in reviews, such as email addresses, phone numbers, website URLs, and social media accounts. It’s important to note that the opinions expressed in contributions belong solely to our customers and properties, and not to Booking.com. We, as Booking.com, act as a distributor of these comments and responses, with no obligation to verify their authenticity.
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To book your stay at Culture Resort Matara, visit DHPL Travels.
